3CX PBX User guide

Setting Do Not Disturb ON / OFF

To specify DND (Do Not Disturb) for a particular extension:

  • Dial *60 to set the extension to Do Not Disturb: OFF
  • Dial *61 to set the extension to Do Not Disturb: ON

Call Parking

If you wish to “park” a call and then pick up the call from another extension, then you can park the call in a ‘Parking orbit’ and then pick up the call from another extension.

To park a call:

For example

*01 will place the call in the parking orbit 1.

*02 will place the call in the parking orbit 2 etc.

To pick up a parked call:

*10 to 19 where the 0 – 9 is the park orbit number

For example

*11 will pick up any calls parked in parking orbit 1

*12 will pick up any calls parked in parking orbit 2

Multiple Calls in Parking Lots

Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had initially parked there.

For example, if extension 100 parked a call in park 0, this call can be picked up by extension 101 by keying in *10100

Call Pick-up

If you hear a particular extension ringing, and you know that person is not able to take the call, you can take the call using the ‘Call Pickup’ feature.

To do this, type: *20* <extension number>

This will redirect the active call from the specified extension to your extension. You can also retrieve a call from a ringing extension without specifying the extension number.

To do this, type *20* followed by the send key. This will redirect the first available active call to your extension.

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