For all you IT and Communications needs
07 4759 5000
Email: sales@businesstc.com.au
Business Technology Centre
P O Box 4252 Kirwan QLD 4817
Setting Do Not Disturb ON / OFF
To specify DND (Do Not Disturb) for a particular extension:
Call Parking
If you wish to “park” a call and then pick up the call from another extension, then you can park the call in a ‘Parking orbit’ and then pick up the call from another extension.
To park a call:
For example
*01 will place the call in the parking orbit 1.
*02 will place the call in the parking orbit 2 etc.
To pick up a parked call:
*10 to 19 where the 0 – 9 is the park orbit number
For example
*11 will pick up any calls parked in parking orbit 1
*12 will pick up any calls parked in parking orbit 2
Multiple Calls in Parking Lots
Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had initially parked there.
For example, if extension 100 parked a call in park 0, this call can be picked up by extension 101 by keying in *10100
Call Pick-up
If you hear a particular extension ringing, and you know that person is not able to take the call, you can take the call using the ‘Call Pickup’ feature.
To do this, type: *20* <extension number>
This will redirect the active call from the specified extension to your extension. You can also retrieve a call from a ringing extension without specifying the extension number.
To do this, type *20* followed by the send key. This will redirect the first available active call to your extension.