3CX PBX User guide

Thank you for choosing Business Technology Centre as your Information and Communications Technology Business Partner.

This Introductory Training Guide is designed to assist you to get the most out of your new BTC 3CX Cloud PBX.


Support: email support@businesstc.com

Setting Do Not Disturb ON / OFF

To specify DND (Do Not Disturb) for a particular extension:

  • Dial *60 to set the extension to Do Not Disturb: OFF
  • Dial *61 to set the extension to Do Not Disturb: ON

Call Parking

If you wish to “park” a call and then pick up the call from another extension, then you can park the call in a ‘Parking orbit’ and then pick up the call from another extension.

To park a call:

For example

*01 will place the call in the parking orbit 1.

*02 will place the call in the parking orbit 2 etc.

To pick up a parked call:

*10 to 19 where the 0 – 9 is the park orbit number

For example

*11 will pick up any calls parked in parking orbit 1

*12 will pick up any calls parked in parking orbit 2

Multiple Calls in Parking Lots

Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had initially parked there.

For example, if extension 100 parked a call in park 0, this call can be picked up by extension 101 by keying in *10100

Call Pick-up

If you hear a particular extension ringing, and you know that person is not able to take the call, you can take the call using the ‘Call Pickup’ feature.

To do this, type: *20* <extension number>

This will redirect the active call from the specified extension to your extension. You can also retrieve a call from a ringing extension without specifying the extension number.

To do this, type *20* followed by the send key. This will redirect the first available active call to your extension.

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