3CX Cloud PBX User Guide

Thank you for choosing Business Technology Centre as your Information and Communications Technology Business Partner.

This Introductory Training Guide is designed to assist you to get the most out of your new BTC 3CX Cloud PBX.

Support: email support@businesstc.com.au

Making and receiving calls

To make a call using the handset:

  1. Pick up the handset.
  2. Enter the desired number using the keypad.
  3. Press  or the Send key

To answer a call using the handset:

  1. Pick up the handset.

To answer a call using the hands-free (speakerphone) mode:
Do one of the following:

  1. Press the speaker button
  2. Press or with the handset on-hook, press the Answer soft key.

Call Pickup
To answer a call using Call Pickup: (ringing at another phone):

  1. Press *20* SEND

To place a call on hold:

  1. Press the Hold soft key during a call.

The line key LED flashes green. The LCD screen indicates that the call is on hold.
To resume a held call:

  1. Press the Resume soft key.

Transfer a call:

  1. Press the Tran soft key during a call.
  2. Do one of the following:
    1. Enter the number you want to transfer the call to.
    2. or press the softkey of the person you want to transfer the call to.

After the party answers the call, press the Tran soft key to complete the transfer.

If you are using a handset, the transfer can be completed by hanging up the handset.

You can cancel the transfer before the call is connected by pressing the Cancel soft key.

Q. How do I access the web interface of my phone?
A.Put the IP address of your phone into internet explorer.
> > > To find your IP address
> > > > Press the OK button on your phone to access the menu. You will then see a IPv4 address eg.

Q, Where is the full user guide for my phone?
A. http://www.yealink.com is constantly being updated with the latest documentation.

Q. My screen is flashing or has an error on it. What should I do?
A. Write down the error message. Unplug your phone, wait 1 minute and plug your phone back in. If this happens more than once… report it to Business Technology Centre..

Q. I am emailing support@businesstc.com.au to report a fault. What information should I include?
A. Please include your extension number (this is written on the LCD screen. Please describe exactly what you were doing when the fault occurred and any error messages you saw.
If you are able to include screenshots or photos from your smartphone that can often assist the technician in resolving the fault quicker.
Example. My extension is 100. I received a call from extension 103 and tried to transfer to Garys mobile 0412345678. The message on the screen was “no free lines”.