Please note: These terms & conditions apply to all BTC nbn™ customers who request support.
Before reporting a fault with your nbn™ service, you are required to carry out isolation testing on the service.
Step 1. Restart your nbn™ Gateway/Modem/Router.
Step 2. Restart the nbn™ Network Terminating Device.
All faults with nbn™ services are to be reported to our support team – firstname.lastname@example.org or by calling 07 4759 5000.
Service restoration – As the nbn™ does not provide any commitment to restoration of services, we as a service provider we cannot provide any restoration date.
Once you have carried out these simple tests you can call email us at email@example.com or call 07 4759 5000 and report a fault.
|Services Covered by Agreement
|Customer Portal access to manage Service Requests
||Business Hours. Mon- Fri , 8:30 to 17:00, Excl. Public Holidays
|Adds Moves and Changes
|Service level agreement – Response Targets|
||8 Business Hours