BTCPBX - Cloud based PBX Telephone systems for business.

The old days before nbn™ and VoIP.

With the roll out of nbn™, the telephone lines are being changed to VoIP (Voice over IP)

Prior to Cloud (hosted) PBX, if a business wanted to operate multiple phone lines in their office, they needed a special piece of equipment called a PBX (short for private branch exchange).

A PBX phone system provides the technical 'smarts' to deliver multiple calls at the same time. It also allows those calls to be handled through manual features (like call transfer) or automated features (such as a mobile diversion or hunt group).

But, traditionally, this powerful technology has come with significant challenges.

  1. Cost

    Traditionally, PBX phone systems have been an expensive investment. An office PBX can cost thousands of dollars by itself, not to mention compatible handsets, configuration and setup costs, office cabling and networking. Furthermore, a traditional PBX has a limited number of device ports. (Each port is one handset/user). So company growth requires the purchase of a new (larger capacity) PBX, and further costs for setup and configuration.

  2. Line rental and call costs

    Not only are users stuck with a significant upfront cost, but they're subject to hefty ongoing costs too. Traditional PBXs use the old-fashioned (PSTN / ISDN) landline network. This means that every single user requires a separate phone line with a seperate phone number, compounding monthly line rental costs.

    Furthermore, the legacy phone networks can often have high call rates and flagfall charges. If you use the phone alot, this will quickly compound your monthly charges.

  3. Technical limitations

    Traditional PBXs are notoriously complicated systems. And, when housed and managed in-office, require a specialist technician or IT consultant to make system changes. Sometimes, the cost and complexity mean that the phone system is almost unusable. 


What is BTCPBX?

BTCPBX the hosted phone system available from Business Technology Centre. 

When compared to a traditional phone system, the BTCPBX phone system is different because it is hosted in the cloud instead of being on-premise. And that eliminates many of the challenges outlined above.

So what is BTCPBX? It's a phone system securely stored on BTC's server. For day-to-day use, you can purchase preconfigured 'plug-and-play' handsets, or computer-based soft phones that allow you to make and manage calls. And most importantly, calls and calling features are delivered via the internet, using the BTC IP communications network.

IP communications, VoIP and Virtual PBX

IP communications is the technology that enables internet-based communications - making phone calls using internet data rather than the traditional copper network. IP communications is sometimes called 'VoIP'(Voice over Internet Protocol) when sold int the consumer market. It is important to understand that VoIP and IP communications are essentially the same, however the call quality and service reliability is much higher for business-grade services like BTCPBX.

IP communications is usually much more cost effective than the traditional copper network. BTCPBX harnesses that technology to provide your office with multiple phone lines, extra call features and (through IP communications) lower phone bills.

Who should use Virtual PBX?

BTCPBX phone system is ideal for small to medium-sized businesses requiring 2-30 phone lines. BTCPBX is perfect for start-ups or expanding businesses as they are easy to set up, affordable, offer impressive business-grade features and are designed to grow with your business.

Because BTCPBX is not tied to a central PBX system, phone lines in the same network can be operated from different sites anywhere in the world – perfect for today’s global business. BTCPBX phone systems are managed and operated completely online, so you can operate your business out of office by routing calls to a different location or mobile.

How does BTCPBX work?

The BTCPBX phone system uses IP communications, allowing businesses to make calls over the internet - rather than old-fashioned phone lines. The difference is mostly invisible. The only change you'll see is that instead of plugging your phone handset into the wall socket, your plug your IP phone directly into your VoIP enabled modem.

BTCPBX phone systems are flexible and portable enabling individuals to receive calls from almost anywhere. All you need is broadband access, a router and compatible handsets.

Unlike traditional PBX systems that require on-premises hardware, BTCPBX system is hosted securely on BTC's servers. Maintenance and software updates are all managed externally leaving you to focus on your business. Because BTCPBX phone systems use VoIP to send phone calls over the internet as data, instead of the copper legacy network, we can offer very competitive call rates.

Benefits of Virtual PBX


BTCPBX helps you escape from the traditional landline network. (And all it's associated costs). Not only will you save on your monthly bill but you will avoid the initial cost of a legacy PBX system. Setting up is easy and affordable - make the switch without investing in any expensive hardware or paying for the call-out cost of a technician. BTCPBX customers have saved lots of money by making the switch to a hosted BTCPBX.


BTCPBX offers a completely scalable system, allowing you to add lines as you need them, so you only pay for what you use. (Some analogue services like ISDN require you to purchase 10, 20 or 30 channels at a time. Not good value if you only need 4 lines).

It’s important to choose a scalable phone service that can grow with the needs of your business. Whether you’re starting up or growing your team –BTCPBX caters for any organisation big or small and can be adjusted easily online. Hire a new employee and have an extra line added to you BTCPBX system in minutes.


BTCPBX uses preconfigured, plug-and-play handsets - so all you need to do is plug in your IP phone and you can start making calls wherever you are. This means your business isn’t restricted to your office either.

Furthermore, BTCPBX is managed and operated completely online you can access your PBX network from anywhere with internet access. If disaster strikes, you can reroute your calls to a safe destination or mobile. Virtual PBX is a fluid technology that will adapt to the requirements of your business.

Finally, you can transition to BTCPBX smoothly by keeping your current phone number so you don’t lose any ongoing business.

Business grade features

Your business might only be starting up, but BTCPBX phone systems gives you the capability to present professionally. 

Popular features include: Voicemail-to-Email, Hunt groups, Auto attendant, Divert calls to a mobile and one-touch features like Call Hold, Park and Pickup. (These features are included with BTCPBX phone plans, not all VoIP providers offer these inclusions).


Broadband has improved dramatically over the last decade and as the internet improves so has VoIP and hosted PBX technology. In the NBN era, more businesses are recognising the benefits of switching to, or starting with, BTCPBX - with the hosted PBX market expected to reach $328 million by 2021.

The traditional legacy landline network (copper) is being systematically replaced by fibre-optics (NBN) to deliver digital information instead of analogue. This is the building block for leaner, smarter and more modern business communications. So why not gain an edge on your competitors by implementing tomorrow’s technology today?

Improve customer service

Configure your BTCPBX phone network so enquiries never goes unanswered. Give inbound calls an alternate route if unanswered, either to a different work station or an external landline or mobile.

Use an auto-assistant to manage incoming calls (for example - press 1 for sales, 2 for HR etc) so enquiries are transferred automatically to the right department, freeing up your staff’s time for more important business.

Business-grade call quality

BTCPBX offers competitive call rates, without compromising call quality. Customers enjoy premium voice calling through Quality of Service (QoS) optimisation. QoS automatically prioritises IP communications traffic (calls via BTCPBX) to ensure the best possible call quality.

Geographically independent numbers

Because BTCPBX phone systems transfer data over the internet rather than the traditional copper lines, your office numbers are no longer anchored to your office. You can operate your business phone system from anywhere in the world which makes working on-the-go or moving offices a simple process.