Critical Information Summaries

INFORMATION ABOUT THE SERVICE

Your Plan gives you access to a Broadband service provided via the National Broadband Network (NBN).

Availability

NBN services may not be available in all areas. While we perform, preliminary qualification checks upfront for broadband service availability, the type of service offered may be subject to further qualification checks to determine what is available at your location. 
If we are unable to connect your broadband service, you will be notified
and you may cancel your order free of charge.


Your new BTCNBN service can only be used at a single location. We can provide you with additional BTCNBN plans if you would like to connect additional services to other locations where the NBN is available.

Hardware

You need a NBN compatible gateway to use your BTCNBN service.

  • An NBN Gateway is provided as part of the activation of your service.
    Service Activation fee = $247.50 inclusive of GST.
  • Alternatively you may be able to use your own (BYO) gateway, provided it’s
    compatible. If you provide your own NBN Gateway the Service Activation
    Fee will be $192.50 inclusive of GST

Minimum term

24 months.

You can move to another available BTCNBN plan once per billing cycle as your needs change at no charge and without restarting your minimum term. If you cancel your service or port the number away to another carrier within the contract period, you will be charged an early termination fee. Early termination fee is calculated at the current monthly rate x remaining months.

Information About Pricing

Monthly charges

NBN Lite Plans (FTTP/FTTN/FTTB)

Plan 25/5 50/40 100/40
Monthly fee $99 inc GST $110 inc GST $165 inc GST
Monthly data  allowance Unlimited Unlimited Unlimited
Total minimum cost $2623.50 inclusive of GST (including service activation fee with NBN Gateway) $2887.50 inclusive of GST (including service activation fee with NBN Gateway) $4207.50 inclusive of GST (including service activation fee with NBN Gateway)

NBN Premium Plans (FTTP/FTTN/FTTB)

Plan 25/5 50/40 100/40
Monthly fee $110 inc GST $165 inc GST $192.50 inc GST
Monthly data  allowance Unlimited Unlimited Unlimited
Total minimum cost $2887.50
inclusive of GST (including service activation fee with NBN Gateway)
$4207.50
inclusive of GST (including service activation fee with NBN Gateway)
$4867.50
inclusive of GST (including service activation fee with NBN Gateway)

 

Other Information
Set up and installation fees

For new BTCNBN services a $247.50 inclusive of GST activation fee applies to get you up and running.

If you’re in a new development and not already connected to the NBN, NBN Co may charge $330 inclusive of GST to connect your premises to the NBN. If applicable, we will bill that charge to you.
You may need up to two or more installation appointments to get your services up and running, one with us and one with NBN Co.
A standard installation of the NBN is included and your booking will be managed by us.

We’ll confirm your NBN Co installation appointment as soon as possible and inform you if re-scheduling is required.
If you require a Professional Installation for your BTCNBN service the fee will be charged at fee for service rates of $82.50 inclusive of GST
visit fee and $82.50 inclusive of GST per half hour of labour.

Installation fees
There are no setup fees unless we are required to visit site to assist you remotely to setup your equipment.

Please refer to our fee for services rates located at https://businesstc.com/ffs

Billing

The
figures in this Critical Information Summary are for a full billing cycle but your first bill may include 
pro rata charges for part of the month if you started or changed your Plan part way through a billing period.
Your monthly bill generated at the beginning of each month, you’ll be billed in advance for the minimum monthly charge, as well as for use during
the month.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.

It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period..

Manage your service online

We will provide you access to our Customer Portal: http://customer.businesstc.com to view your bills online 24 hours a day, 7 days a week.

Support

Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).

If you have a fault with your broadband service, please restart your modem prior to contacting us. 

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au.

Please note: if we find that the fault is with your equipment, fee for service rates will apply.

Our fee for service rates can be found here. businesstc.com/ffs
Complaints.

You can lodge a complaint by emailing accounts@businesstc.com.au or calling 07 4759 5000

We will respond to your complaint with a reference number for your complaint and will aim to resolve your complaint within 7 working days.

We will respond within 2 working days for all Urgent complaints.

Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

INFORMATION ABOUT THE SERVICE 

Your Plan gives you access to a Broadband service provided via either ADSL1 or ADSL2+ technology. ADSL is a
high-speed broadband internet service which shares your existing telephone lines and allows you to use your phone or fax line while you’re on the internet.

Hardware
You need a gateway to use your broadband service. We will provide a new NBN/ADSL gateway as part of the service activation fee of $225.00 (ex GST). If you choose to supply your own gateway you will need to ensure your device meets the International Telecommunication Union (ITU) standard for ADSL. To confirm this, you should check that the device packaging references either ADSL2+: G.992.5 (Annex A) for ADSL2+ services, or ADSL: G.992.1 (Annex A) for ADSL services.
Minimum Term
24 months.
You can move to another available broadband plan once per billing cycle as your needs change at no charge and without restarting your minimum term.If you cancel your service or port the number away to another carrier within the contract period, you will be charged an early termination fee. Early termination fee is calculated at the current monthly rate x remaining months.

Information About Pricing

Monthly charges

Plan Monthly Fee Total Minimum cost
Small $80 $2145 (including service activation fee)
Medium $90 $2385 (including service activation fee)
Large $120 $3105 (including service activation fee)
Unlimited $150 $3825 (including service activation fee)

Monthly Data Allowance

Plan Monthly Data Allowance Excess data
Small 100GB Extra Data: Once a service is shaped to 256kbps
Medium 200GB Extra Data: Once a service is shaped to 256kbps
Large 500GB Extra Data: Once a service is shaped to 256kbps
Unlimited Unlimited Not Applicable

 

Data usage is counted in both directions and expires on the service anniversary date (this will be the monthly anniversary date from when the service is provisioned, this is the date when the data inclusion is renewed each month).

1 GB (Gigabyte) = 1,000 MB (Megabytes).

Set up and installation fees
For new fixed broadband customers a $225 activation fee applies to get you up and running.
You can usually self-install your broadband service at no charge.
Occasionally, we may need to visit your premises to install your service, such as when:
• you have a PABX or complex phone service
• you have more than 4 phone outlets on the same phone line
• your phone line has a central splitter
• your phone line is used for a back-to-base-alarm system
• you require additional outlets.
If we need to visit your premises to install your broadband service, we will charge you a once-off Standard Professional Installation Fee of $225 which includes us preparing your broadband service for installation
and connecting your router to the broadband service and one computer.
You may be charged more than this for a non-standard installation, but we will provide you with a quote for the work before it’s carried out.

Billing
The figures in this Critical Information Summary are for a full billing cycle but your first bill may include
pro rata charges for part of the month if you started or changed your Plan part way through a billing period.

Your monthly bill generated at the beginning of each month, you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period. You’ll receive a full month’s data allowance.

Manage your service online 
We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.

Support
Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au.

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. businesstc.com/ffs 
Complaints.
All complaints are to be sent to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.

Further investigation
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

INFORMATION ABOUT THE SERVICE 

Your Plan gives you access to a Broadband service provided via either ADSL1 or ADSL2+ technology.
ADSL is a high-speed broadband internet service which shares your existing telephone lines and allows you to use your phone or fax line while you’re on the internet.

Hardware
You need a gateway to use your broadband service.
We will provide a new NBN/ADSL gateway as part of the service activation fee of $225.00 (ex  GST).

If you choose to supply your own gateway you will need to ensure your device meets the International Telecommunication Union (ITU) standard for ADSL. To confirm this you should check that the device packaging references either ADSL2+: G.992.5 (Annex A) for ADSL2+ services, or ADSL: G.992.1 (Annex A) for ADSL services.

What’s included
Fixed Phone
Your BTC Broadband Bundle Plan includes -
National calls are only included on the Medium, Large and Unlimited plans.

What’s not included
Calls from your Fixed Phone aren’t included with your Plan and you need to pay us for these separately.
This includes national calls, calls to mobiles, international calls or calls to and from premium service numbers (including 1900 and 0055 numbers), MessageBank retrieval and calls to 13 and 1300 numbers.

Minimum Term
24 months.

You can move to another available broadband plan once per billing cycle as your needs change at no charge and without restarting your minimum term. If you cancel your service or port the number away to another carrier within the contract period, you will be charged an early termination fee. Early termination fee is calculated at the current monthly rate x remaining months.

Information About Pricing

Monthly charges

Plan Monthly Fee Total Minimum cost
Small $120 $3105 (including service activation fee)
Medium $140 $3585 (including service activation fee)
Large $150 $3825 (including service activation fee)
Unlimited $180 $4545 (including service activation fee)

Monthly Data Allowance

Plan Monthly Data Allowance Excess data
Small 100GB Extra Data: Once a service is shaped to 256kbps
Medium 200GB Extra Data: Once a service is shaped to 256kbps
Large 500GB Extra Data: Once a service is shaped to 256kbps
Unlimited Unlimited Not Applicable

 

Data usage is counted in both directions and expires on the service anniversary date (this will be the monthly anniversary date from when the service is provisioned, this is the date when the data inclusion is renewed each month).

1 GB (Gigabyte) = 1,000 MB (Megabytes).

Set up and installation fees
Fixed Phone

If a technician is required to connect your Fixed Phone, the following connection fees apply:
• telephone line with a technician visit $125;
• new telephone line connection and/or cabling work $299.
Separate charges apply for each additional connection point at the same property and for more complex connections.

Set up and installation fees
For new fixed broadband customers a $225 activation fee applies to get you up and running.
You can usually self-install your broadband service at no charge.
Occasionally, we may need to visit your premises to install your service, such as when:
• you have a PABX or complex phone service
• you have more than 4 phone outlets on the same phone line
• your phone line has a central splitter
• your phone line is used for a back-to-base-alarm system
• you require additional outlets.
If we need to visit your premises to install your broadband service, we will charge you a once-off Standard Professional Installation Fee of $225 which includes us preparing your broadband service for installation
and connecting your router to the broadband service and one computer.
You may be charged more than this for a non-standard installation, but we will provide you with a quote for the work before it’s carried out.

Data charges
Data charges are based on how much data you use when you access the internet.
If you use more than your Monthly Data Allowance, you’ll be charged $0.03 per MB, up to a maximum of $300 per month.
Other charges
If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

OTHER INFORMATION
Broadband speeds
• On ADSL1, download speeds are up to a maximum of 8Mbps.
• On ADSL2+, download speeds are up to a maximum of 20Mbps.
• Actual speeds vary due to a number of factors such as your distance from an exchange, the network  connecting the exchange, your equipment and software and internet traffic.
• About 50% of customers in ADSL2+ areas will have access speeds around 10Mbps or more and about 70% of ADSL customers in ADSL1 areas will have access speeds around 6Mbps or more.
Transferring to the National Broadband Network (NBN) 
Your Plan term could overlap with the rollout of the NBN.
If you wish to transfer to the NBN with Business Technology Centre, please contact us.
If you don’t wish to transfer to the NBN we’ll continue to provide your service up until the date on which we’re required to disconnect it as part of the migration to the NBN, when we’ll cancel your service and your access to existing networks.

Billing
The figures in this Critical Information Summary are for a full billing cycle but your first bill may include
pro rata charges for part of the month if you started or changed your Plan part way through a billing period.

Your monthly bill generated at the beginning of each month, you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period. You’ll receive a full month’s data allowance.

Manage your service online 
We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.

Support
Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au.

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. businesstc.com/ffs 
Complaints.
All complaints are to be sent to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.

Further investigation
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

INFORMATIONABOUT THE SERVICE
Your plan sets out the pricing that applies when you make and receive calls on your Basic Telephone Service.

Availability

You can choose a Business Telephone Line if you, are a business customer, are billed directly by us for access and local calls, and pre-select us for long distance, international calls and calls to mobiles. Under the Business Line plans you must pre-select us for long distance, international calls and calls to mobiles.

Minimum Term

There is no fixed or minimum term that applies to your Business Basic plan.
You are required to give us 1 full calendar month's notice before cancelling the service.
You will continue to be billed for the monthly fee and any call charges for the next calendar month.

Hardware
You need to supply your own telephone handset. A telephone handset can be purchased from us. If you need to purchase a telephone handset from us please email sales@businesstc.com.au.

 INFORMATION ABOUT PRICING

Monthly charges

Plan


Monthly Fee


Business Casual


$36.36


Business Basic


$54.54


Business Everyday


$72.72


 

Please refer to the Plan details for the monthly fees and call charges for each plan.

Call Rates                

Plan


Business Casual


Business Basic


Business Everyday


Local


$0.13 per call


Included in Monthly charge


Included in Monthly charge


National


$0.13 per call


$0.13 per call


Included in Monthly charge


Calls to 019 numbers


$0.13 per call


Included in Monthly charge


Included in Monthly charge


Calls to 13 / 1300 / Security numbers


$ 0.38 per call


$ 0.38 per call


$ 0.38 per call


Calls to 1194 & 1196 (Time & Weather)


$0.38 per call


$ 0.38 per call


$ 0.38 per call


1223 Directory Assistance


$1.50 per call


$1.50 per call


$1.50 per call


1225 Directory Assistance


$3.50 per call


$3.50 per call


$3.50 per call


Australian Mobiles

 


$0.25 /minute (first minute then charged in 30 second increments)


$0.25 /minute (first minute then charged in 30 second increments)


$0.25 /minute (first minute then charged in 30 second increments)


 

OTHER INFORMATION

Connection time frames Once we’ve accepted your application we’ll try to connect your Basic Telephone Service on the date you ask for but this might not always be possible. If there has been a previous working phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between then we aim to connect the service within 2 working days of your request. If this is not possible then we aim to connect your service within 5 to 15 working days, depending on your location.

Set up and installation fees
Fixed Phone

If a technician is required to connect your Fixed Phone, the following connection fees apply:
• telephone line with a technician visit $125;
• new telephone line connection and/or cabling work $299.
Separate charges apply for each additional connection point at the same property and for more complex connections.

Set up and installation fees

For new fixed broadband customers a $225 activation fee applies to get you up and running.
You can usually self install your broadband service at no charge.
Occasionally, we may need to visit your premises to install your service, such as when:
• you have a PABX or complex phone service
• you have more than 4 phone outlets on the same phone line
• your phone line has a central splitter
• your phone line is used for a back-to-base-alarm system
• you require additional outlets.
If we need to visit your premises to install your broadband service, we will charge you a once-off Standard Professional Installation Fee of $225 which includes us preparing your broadband service for installation
and connecting your router to the broadband service and one computer.
You may be charged more than this for a non-standard installation, but we will provide you with a quote for the work before it’s carried out.

Other charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

Transferring to the National Broadband Network (nbn™)
Your Plan term could overlap with the rollout of the nbn™.
If you wish to transfer to the nbn™ with Business Technology Centre, please contact us.
If you don’t wish to transfer to the nbn™ we’ll continue to provide your service up until the date on which we’re required to disconnect it as part of the migration to the nbn™, when we’ll cancel your service and your access to existing networks.
Billing
The figures in this Critical Information
Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your Plan part way through a billing period.

Your monthly bill generated at the beginning of each month , you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.
You’ll receive a full month’s data allowance.

Manage your service online

We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.
We will send you an email notification when your account usage reaches an estimated 50%, 75%, 100%, 100% plus of your Plan’s included data usage for the current billing cycle.

For more information please visit businesstc.com

Support

Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. http://businesstc.com/ffs  
Complaints.

All complaints are to send to accounts@businesstc.com.au .
We will respond to your complaint within 7 working days.
Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

INFORMATIONABOUT THE SERVICE
How SIM Only Plans works:

SIM only plan means we will provide you a SIM for a Mobile Voice plan. Handsets are not included.

Minimum term

This is a month-to-month plan.

Mobile handset

You need a compatible mobile handset. You can either:

Bring your own handset. To check it’s compatible and set up to make the most of our network go to optus.com.au/compatibility

Purchase a handset from us.

INFORMATION ABOUT PRICING

Monthly charges

Plan


Monthly Fee


Small


$30


Medium


$50


Large


$60


X Large


$70


Call Rates                

Plan


Small


Medium


Large


X Large


included minutes


200


Unlimited


Unlimited


Unlimited


included SMS


1000


Unlimited


Unlimited


Unlimited


Included data


250MB


1.5GB


3GB


10GB


International call allowance $0.00 $45 $272.75 $454.55
Excess data per GB $11.50 $10 $10 $10
Rate increments Per minute Per 30 seconds Per 30 seconds Per 30 seconds
Rates outside cap
Calls $1.00 Included Included Included
SMS 22c Included Included Included
MMS 25c Included Included Included
1300 44c Included Included Included
Voicemail deposit 10c Included Included Included
Voicemail retrieval 25c Included Included Included
Call forwarding 15c Included Included Included
Flagfall 15c Included Included Included

Data Pool

There is no data pool option with these plans.

Acceptable Use Policy

The purpose of our Acceptable Use Policy is to ensure that all our customers can access our services, and do not use our services in a manner that we consider `unreasonable’ or `unacceptable’, including, but not limited to `non-ordinary’ or `commercial purpose use’ of this plan.The Acceptable Use Policy also sets out your responsibilities when you use the internet, including any content which you publish online or by email.

It also confirms steps we may take to ensure and monitor compliance with this policy as well as setting out our responsibilities to comply with directions from regulatory and other law enforcement bodies. For more information see http://businesstc.com/acceptable-use-policy/

Cancellation fees

Leave when you like – just give us 1 full calendar months' notice.

Plan changes

You can change your plan to another current only plan once per month.

Paper Invoice Fee

We do not provide the option for paper invoices.

Payment processing fee

If you pay by credit card, a payment processing fee of 2.4% will apply.

Late payment fee

If you don’t pay your bill by its due date, we may charge you a late fee.

For more information please see our terms and conditions of trade located at http://businesstc.com/terms/

OTHER INFORMATION

Tracking your spend

We’ll send SMS usage alerts to your mobile phone once you’ve reached approximately:

  • 50%, 85% and 100% of your included minutes. Note, this alert will be sent to the email address of the mobile broadband service and/or mobile phone number you specify.

Using your service overseas

You cannot use your included minutes and shareable data if you are overseas. If you want to use your mobile phone or mobile broadband device when you’re overseas, you’ll need to activate roaming if it’s not already on. You will be charged at standard roaming rates for your mobile and any mobile broadband devices separately; control your spend and details on our travel packs.

If you use more than your included data during your billing month (either on your mobile phone or any connected mobile/mobile broadband device), you will be charged the following excess data rates.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.
You’ll receive a full month’s data allowance.

Manage your service online

We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.
We will send you an email notification when your account usage reaches an estimated 50%, 75%, 100%, 100% plus of your Plan’s included data usage for the current billing cycle.

For more information please visit businesstc.com

Support

Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. http://businesstc.com/ffs 
Complaints.

All complaints are to send to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.
Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

INFORMATION ABOUT THE SERVICE
How SIM Only Plans works:

SIM only plan means we will provide you a SIM for a Mobile Broadband plan. Mobile Broadband Devices are not included.

Minimum term

This is a month-to-month plan.

Mobile handset

You need a compatible mobile broadband device. You can either:

Bring your own device. To check it’s compatible and set up to make the most of our network go to optus.com.au/compatibility

Purchase a device from us.

INFORMATION ABOUT PRICING

Monthly charges

Plan


Monthly Fee


Small


$30


Medium


$45


Large


$65


X Large


$115


Data Packs                               

Plan


Monthly included data


Excess data fees


Small


3GB


$0.10 per MB


Medium


5GB


$0.10 per MB


Large


10GB


$0.10 per MB


X Large


15GB


$0.10 per MB


 

 Data Pool

There is no data pool option with these plans.

Acceptable Use Policy

The purpose of our Acceptable Use Policy is to ensure that all our customers can access our services, and do not use our services in a manner that we consider `unreasonable’ or `unacceptable’, including, but not limited to `non-ordinary’ or `commercial purpose use’ of this plan.The Acceptable Use Policy also sets out your responsibilities when you use the internet, including any content which you publish online or by email.

It also confirms steps we may take to ensure and monitor compliance with this policy as well as setting out our responsibilities to comply with directions from regulatory and other law enforcement bodies. For more information see http://businesstc.com/acceptable-use-policy/

Cancellation fees

Leave when you like – just give us 1 full calendar months' notice.

Plan changes

You can change your plan to another current only plan once per month.

Paper Invoice Fee

We do not provide the option for paper invoices.

Payment processing fee

If you pay by credit card, a payment processing fee of 2.4% will apply.

Late payment fee

If you don’t pay your bill by its due date, we may charge you a late fee.

For more information please see our terms and conditions of trade located at http://businesstc.com/terms/

OTHER INFORMATION

Tracking your spend

We’ll send SMS usage alerts to your mobile phone once you’ve reached approximately:

  • 50%, 85% and 100% of your included minutes. Note, this alert will be sent to the email address of the mobile broadband service and/or mobile phone number you specify.

Using your service overseas

You cannot use your included minutes and shareable data if you are overseas. If you want to use your mobile phone or mobile broadband device when you’re overseas, you’ll need to activate roaming if it’s not already on. You will be charged at standard roaming rates for your mobile and any mobile broadband devices separately; control your spend and details on our travel packs.

If you use more than your included data during your billing month (either on your mobile phone or any connected mobile/mobile broadband device), you will be charged the following excess data rates.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.
You’ll receive a full month’s data allowance.

Manage your service online

We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.
We will send you an email notification when your account usage reaches an estimated 50%, 75%, 100%, 100% plus of your Plan’s included data usage for the current billing cycle.

For more information please visit businesstc.com

Support

Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. http://businesstc.com/ffs 
Complaints.

All complaints are to send to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.
Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

INFORMATION ABOUT THE SERVICE
Requirements & Availability
BTC VoIP services allow you to make calls through your broadband connection, instead of your traditional
phone line.You will require a VoIP-enabled modem (along with a handset) to connect your VoIP service. BTC can sell you a suitable device
at additional cost. Alternatively, if your modem isn’t VoIP enabled, you can purchase a VoIP adapter (ATA).A waiver of the Customer Service Guarantee is required for all VoIP services. VoIP is not sold as a standalone service. A range of VoIP plans are available, and the table below details which plans are eligible by Broadband service type.VoIP Plan - All Residential ADSL Broadband, Fibre, NBN, Cable, VDSL2 and Naked DSL plans

CAVEATInternet – Voice-over-Internet services will only ever be as reliable as the internet connection itself. Data/Signals sent over the internet are only as reliable and secure as the internet connection is able to guarantee.

Minimum term
24-month contract term.

If you cancel your service or port the number away to another carrier within the contract period, you will be charged an early termination fee. Early termination fee is calculated at the current monthly rate x remaining months.

Information About Pricing

Monthly charges

Plan Monthly Fee Total Minimum cost
Small $40 $960.00
Medium $50 $1200.00
Large $60 $1440.00
X Large $70 $1680.00

Call Charges

Plan Local calls National calls Calls to mobiles* 13/1300 International**
Small 13c each 13c each 25c per minute 44c each From 5c / minute
Medium Included $0.13 each 25c per minute 44c each From 5c / minute
Large Included Included 15c per minute 44c each From 5c / minute
X Large Included Included Included 44c each From 5c / minute

All prices are ex GST.

*Calls to Australian Mobiles are charged per 30 second block after the first minute.

** International rates vary by destination, full rates at http://businesstc.com/idd/ . Call charges are assessed with a minimum duration of one minute, and then on a per second basis thereafter.

Other charges
If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.
Setup fees
There are no setup fees unless we are required to visit site to setup your equipment.

Please refer to our fee for services rates located at https://businesstc.com/ffs

Billing
The figures in this Critical Information Summary are for a full billing cycle but your first bill may include
pro rata charges for part of the month if you started or changed your Plan part way through a billing period.

Your monthly bill generated at the beginning of each month, you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period. You’ll receive a full month’s data allowance.

Manage your service online 
We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.

Support
Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au.

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. businesstc.com/ffs 
Complaints.
All complaints are to be sent to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.

Further investigation
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

 Click here to download a copy of this Critical Information Summary

INFORMATION ABOUT THE SERVICE
Service Description

BTC Cloud PBX provides an nbn™ ready phone service delivered over a broadband service, also known as VoIP.

A waiver of the Customer Service Guarantee is required for all VoIP services.

CAVEATInternet – Voice-over-Internet services will only ever be as reliable as the internet connection itself. Data/Signals sent over the internet are only as reliable and secure as the internet connection is able to guarantee.

Requirements & Availability

A broadband Internet connection is required to be able to use the service. The number of simultaneous phone calls able to be made using the service will be dependent on the quality of the broadband connection and the amount of Cloud PBX handsets. Cloud PBX hardware is included in the plans;

Cloud PBX

A Cloud Phone System (Cloud PBX) provides a telephone system ‘virtually’, enabling traditional phone system features to be delivered via an Internet connection. With a Cloud PBX solution, there is no need for a physical hard wired phone system installed in your office.

000 Emergency Dialling

Possible technical issues beyond BTC's control, cannot guarantee to provide access to 000 emergency services. We do not recommend that you use BTC VoIP or BTC Cloud PBX as your sole telephone service/system. For your protection, please ensure you always have an alternative means of dialling the 000 emergency services.

Hardware

You will be supplied with a IP phone, as part of the plan, whilst your service is with BTC.

Minimum term

You have a choice of 12, 24, 36, 48 or 60-month contract terms.

Early termination charge

If you cancel the service within the contract term, Early Termination Fees (EFT) will apply. The EFT is calculated at the monthly plan cost x the remaining months in the contract term.

You must return the handset within 30 days of cancellation of the services or a handset non-return fee will apply.

Non-return fee schedule

Plan


Non-return fee per handset


Basic


$200


Standard


$300


Executive


$400


INFORMATION ABOUT PRICING

Monthly charges

Plan Monthly Fee  Minimum total cost (per service including $25 postage and handling)

Small


$40


$985


Medium


$45


$1105


Large


$55


$1345


Fax to email


$35


$840

 

 Call Rates                

Plan


Fax to email


Basic


Standard


Executive


Local and national calls


Included


Included


Included


Included


Calls to Australian mobiles


25c/minute


25c/minute


25c/minute


25c/minute


Calls to 13/1300 44c untimed 44c untimed 44c untimed 44c untimed
         

 Additional plan option: Unlimited calls to mobiles in Australia - $20/month per handset

All prices are ex GST

Plan features

Please visit http://businesstc.com/cloudpbx/ for a list of features for each plan.

 

Acceptable Use Policy

This service is not available to high volume telemarketing purposes.

The purpose of our Acceptable Use Policy is to ensure that all our customers can access our services, and do not use our services in a manner that we consider `unreasonable’ or `unacceptable’, including, but not limited to `non-ordinary’ or `commercial purpose use’ of this plan.The Acceptable Use Policy also sets out your responsibilities when you use the internet, including any content which you publish online or by email.

It also confirms steps we may take to ensure and monitor compliance with this policy as well as setting out our responsibilities to comply with directions from regulatory and other law enforcement bodies. For more information see http://businesstc.com/acceptable-use-policy/

 Paper Invoice Fee

We do not provide the option for paper invoices.

 Payment processing fee

If you pay by credit card, a payment processing fee of 2.4% will apply.

 Late payment fee

If you don’t pay your bill by its due date, we may charge you a late fee.

For more information please see our terms and conditions of trade located at http://businesstc.com/terms/

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.

Manage your service online
We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.
For more information please visit businesstc.com

Support

Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. http://businesstc.com/ffs 
Complaints.

All complaints are to send to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.
Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

INFORMATION ABOUT THE SERVICE
Service Description

This service allows you an inbound telephone number starting with 1300 or 1800. The service allows you to offer your customers the convenience of low cost untimed calls from most fixed phones in Australia. The same number is used right across the country regardless of the caller’s location and you specify where the call is answered.

This product is not required to be bundled with any other BTC product

Minimum term

12 months.

Early termination charge

If you cancel the service within the contract term, Early Termination Fees (EFT) will apply. The EFT is calculated at the monthly plan cost x the remaining months in the contract term.

INFORMATION ABOUT PRICING

Monthly charges

Plan


Monthly Fee


 Minimum total cost


1300


$25


$300


1800


$30


$360


 

Service activation Fee

$30.00

Call Rates                

Plan


1300


1800


Local calls


8.8c per minute


8.8c per minute


National calls


13.2c per minute


13.2c per minute


Mobile calls from within Australia 16.5c per minute 16.5c per minute

 Note: If you receive incoming calls on a mobile number – All calls from within Australia will be charged at 16.5c per minute.

 The offer excludes:

  • Telephone line that inbound calls are directed to.

Important conditions of the offer:

  • Relevant installation fee will be on your first invoice
  • All access fees are billed one month in advance – your first invoice will be pro-rated to include service commencement date and service up to one month in advance of the current month of billing
  • All invoices will be emailed unless you.
  • 30 days written notice (email, fax or letter) is required from you for disconnection
  • A $15.00 (ex GST) late payment fee may apply if an invoice is not paid by the due date
  • A 2.4% (ex GST) credit card surcharge applies for all credit card payments
  • Call out fees may apply for customer faults where the fault is deemed to be a problem caused by the customer’s own equipment.

 Paper Invoice Fee

We do not provide the option for paper invoices.

 Payment processing fee

If you pay by credit card, a payment processing fee of 2.4% will apply.

 Late payment fee

If you don’t pay your bill by its due date, we may charge you a late fee.

For more information please see our terms and conditions of trade located at http://businesstc.com/terms/

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.

Manage your service online
We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.
For more information please visit businesstc.com
Support
Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. http://businesstc.com/ffs 
Complaints.

All complaints are to send to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.
Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

Click here to download a copy of this Critical Information Summary

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