The service that allows you to make voice calls and video calls using a connection over the internet.
To be eligible this service you must have an ABN, ACN or ARBN and be billed directly by us for access and local calls. We supply the service for business purposes and you must use the service predominantly for business purposes. The Service is only available in areas where ADSL Broadband and nbn™ is available. The service can only be used on equipment that is able to use VoIP. We do not guarantee the service being used on any other equipment other that our tested equipment.
The maximum number of phone lines that your service can support at a single site is determined by the number of consecutive calls you choose.
However, the quality of your voice communications might be affected by factors such as your connected equipment and software configuration, the number of users connected at the same time and the performance of interconnecting infrastructure not operated by us.
Although your service may support fax, EFTPOS, medical diallers and other non-standard dialler services and equipment, we cannot guarantee that these services and/or equipment will work or function faultlessly over your service.
Please check with your equipment manufacturer/provider about compatibility with the service on the internet.
Early termination charges
If your Service Plan is cancelled before your minimum term has ended, you’ll need to pay us an amount calculated as: Monthly fee x number of months (or part thereof) remaining in your contract term.
You may also need to pay an ETC for any other User Plans or Options you have. If you’ve changed between Plans during your minimum term your ETC will be the monthly fee for current Plan at the current rate of the plan at the time of cancellation.
INFORMATION ABOUT PRICING
All prices exclusive of GST.
Minimum Monthly Charge
Your minimum monthly charge will be the monthly plan cost plus any calls you make that are not included in the plan.
Additional charges apply for the calls you make each month that are not included in the pan.
You’ll need to pay a once off activation fee as set out in the plan details.
Your service and power outages
Your service is a VoIP service and as such may not work when there is a power outage. You will also not be able to dial emergency numbers such as "000".
Internet – Voice-over-Internet services will only ever be as reliable as the internet connection itself. Data/Signals sent over the internet are only as reliable and secure as the internet connection is able to guarantee.
The figures in this Critical Information Summary are for a full billing cycle but your first bill may include
pro rata charges for part of the month if you started or changed your Plan part way through a billing period.
Your monthly bill generated at the beginning of each month , you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.
Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period. You’ll receive a full month’s data allowance.
Manage your service online
We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.
For more information please visit businesstc.com
Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.
Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email firstname.lastname@example.org.
Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. businesstc.com/ffs
All complaints are to sent to email@example.com.
We will respond to your complaint within 7 working days.
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.