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Cloud PBX

Cloud PBX (Hosted PBX) allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment.  In fact, the entire telephone system is operated and maintained by your Voice-over-IP (VoIP) service provider.  A Cloud PBX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system.

BTC Cloud PBX provides a complete Cloud PBX solution with all the feature of a call centre telephone system without the price.

You can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.

Key concepts behind a Hosted PBX service:

  • Your telephone system is "hosted" or operated and maintained by Business Technology Centre.
  • Works with your existing telephone number or completely replaces it with a new number if required.
  • Can be used with smartphones by using Apps Such as Zoiper and GS Wave.

Complete with a full suite of telephone features at a price every company will love, our Cloud PBX is the phone service designed for your business. From a single user at a home office to a multi-user, commercial-grade call centre, BTC Cloud PBX provides a complete solution customized for your individual business needs. Our products include telephone numbers, local and long-distance calling and a host of powerful and customisable features such as auto-attendants, call queues, conference calling and much more.offer companies with multiple locations the ability to operate under one umbrella, allowing increased productivity and reduced resource requirements. Now, your workers can work from home, or any location globally with our easy to use, plug and play Cooud PBX solution.

The Benefits of a Hosted PBX

There are a number of key advantages to using a Cloud PBX versus traditional telephone service or purchasing an office telephone system.

  • Initial Cost Savings- You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a CloudPBX solution the office telephone system is operated and maintained by Business Technology Centre.
  • Ongoing Cost Savings- Typically, a Cloud PBX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay.
  • Geographical Flexibility- Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.
  • Local Presence- Cloud PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in any location in the world.
  • Credibility- For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.
  • Scalability- Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.
  • Quick Setup- A Cloud PBX solution can have you up and running very quickly compared to a traditional telephone system.

Cloud PBX voice plans

You will need one VoIP Channel for each Simultaneous Call

  • Small
  • $35
    per channel / month
  • Local Calls $0.13 each
  • National calls $0.13 each
  • Calls to mobiles in Australia 25c per min 25c connection
  • Bring your current number or we can provide a new number
  • 24 Month contract
  • Medium
  • $40
    per channel / month
  • Local Calls Included
  • National calls $0.13 each
  • Calls to mobiles in Australia 25c per min 25c connection
  • Bring your current number or we can provide a new number
  • 24 Month contract
  • Large
  • $50
    per channel / month
  • Local Calls Included
  • National calls Included
  • Calls to mobiles in Australia 15c per min 15c connection
  • Bring your current number or we can provide a new number
  • 24 Month contract
  • X Large
  • $55
    per extension / month
  • Local Calls Included
  • National calls Included
  • Calls to mobiles in Australia Included
  • Bring your current number or we can provide a new number
  • 24 Month contract

Other fees and charges

Programming changes:

After the initial setup is completed any programming changes will be charged at fee for service rates.

Physical adds, moves and changes:

All work will be charged at fee for service rates.

Travel to sites outside 100 kms from the Townsville CBD.

This will be charged at the applicable labour rate, depending on the hour of day (Business hours or After hours)


Fee for service rates:

Business Hours (Monday to Friday 8:30 am to 5:00 pm - excluding public holidays):

Remote programing changes - $75 (ex GST)  per half hour or there part of. Minimum fee $150 (ex GST)

Onsite programming changes - Visit fee $75 (ex GST) plus  $75 (ex GST)  per half hour or there part of. Minimum fee $150 (ex GST)

After hours:

Remote programing changes - $110.00 (ex GST)  per half hour or there part of. Minimum fee $440 (ex GST)

Onsite programming changes - Visit fee $110.00 (ex GST) plus  $110.00 (ex GST)  per half hour or there part of. Minimum fee $550 (ex GST)

 

Equipment support

All equipment is covered by the manufacturer's warranty.

If the equipment becomes faulty it may returned to the manufacturer or their agent in Australia.

We will provide a Returned Materials Advice (RMA) to you to ship the parts back to for replacement.

If the equipment is out of warranty you will need to purchase new equipment at your cost.

This cost may include shipping costs.

 

VoIP Channel

Your monthly fee includes support for the VoIP Channel

Cloud PBX

Your annual fee includes all support for the Cloud PBX instance.

Equipment

If you require support for equipment other than the Cloud PBX instance, you will be charged fee for service rates.


Travel to sites outside 100 kms from the Townsville CBD.

This will be charged at the applicable labour rate, depending on the hour of day (Business hours or After hours)


Fee for service rates:

Business Hours (Monday to Friday 8:30 am to 5:00 pm - excluding public holidays):

Remote programing changes - $75 (ex GST)  per half hour or there part of. Minimum fee $150 (ex GST)

Onsite programming changes - Visit fee $75 (ex GST) plus  $75 (ex GST)  per half hour or there part of. Minimum fee $150 (ex GST)

After hours:

Remote programing changes - $110.00 (ex GST)  per half hour or there part of. Minimum fee $440 (ex GST)

Onsite programming changes - Visit fee $110.00 (ex GST) plus  $110.00 (ex GST)  per half hour or there part of. Minimum fee $550 (ex GST)

Critical Information Summary

The service that allows you to make voice calls and video calls using a connection over the internet.

Availability

To be eligible this service you must have an ABN, ACN or ARBN and be billed directly by us for access and local calls. We supply the service for business purposes and you must use the service predominantly for business purposes. The Service is only available in areas where ADSL Broadband and nbn™ is available. The service can only be used on equipment that is able to use VoIP. We do not guarantee the service being used on any other equipment other that our tested equipment.

Service limitations

The maximum number of phone lines that your service can support at a single site is determined by the number of consecutive calls you choose.

However, the quality of your voice communications might be affected by factors such as your connected equipment and software configuration, the number of users connected at the same time and the performance of interconnecting infrastructure not operated by us.

Although your service may support fax, EFTPOS, medical diallers and other non-standard dialler services and equipment, we cannot guarantee that these services and/or equipment will work or function faultlessly over your service.

Please check with your equipment manufacturer/provider about compatibility with the service on the internet.

Contract Term

24 Months

Early termination charges

If your Service Plan is cancelled before your minimum term has ended, you’ll need to pay us an amount calculated as: Monthly fee x number of months (or part thereof) remaining in your contract term.

You may also need to pay an ETC for any other User Plans or Options you have. If you’ve changed between Plans during your minimum term your ETC will be the monthly fee for current Plan at the current rate of the plan at the time of cancellation.

INFORMATION ABOUT PRICING

All prices exclusive of GST.

Minimum Monthly Charge

Your minimum monthly charge will be the monthly plan cost plus any calls you make that are not included in the plan.

Additional charges apply for the calls you make each month that are not included in the pan.

Activation charges

You’ll need to pay a once off activation fee as set out in the plan details.

Your service and power outages

Your service is a VoIP service and as such may not work when there is a power outage. You will also not be able to dial emergency numbers such as "000".

 

CAVEAT

Internet – Voice-over-Internet services will only ever be as reliable as the internet connection itself. Data/Signals sent over the internet are only as reliable and secure as the internet connection is able to guarantee.

Billing
The figures in this Critical Information Summary are for a full billing cycle but your first bill may include
pro rata charges for part of the month if you started or changed your Plan part way through a billing period.

Your monthly bill generated at the beginning of each month , you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.

Important information about your first bill
When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period. You’ll receive a full month’s data allowance.

Manage your service online

We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.

For more information please visit businesstc.com

Support

Support is available during business hours - 8:30 am to 5:00 pm Monday to Friday (excluding public holidays).
If you have a fault with your broadband service, please restart your modem prior to contacting us.

Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au.

Please note: if we find that the fault is with your equipment, fee for service rates will apply.
Our fee for service rates can be found here. businesstc.com/ffs
Complaints.

All complaints are to sent to accounts@businesstc.com.au.
We will respond to your complaint within 7 working days.

Further investigation
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

 

Complete the application form

Feature Comparison table

General Features Standard Pro /
Enterprise
Extension capacity Unlimited Unlimited
Number of Simultaneous Calls Supported  Up to 1,024 Up to 1,024
Call Logging
Call Reporting
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call by Name
Call Parking / Pickup
Call Transfer
Call Queuing
Call Recording
MWI – Message Waiting Indicator
Supports Popular SIP Phones
Supports SIP Trunks/ Gateways
Intercom/ Paging
Ring Extension & Mobile Simultaneously
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729)
Automatic Pickup on Busy
Call Recordings Management
Management and
Scalability
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Backup
Scheduled Restore
Inbuilt Fail Over Functionality incl. Standby Licence Yes / Standby Licence in
Enterprise only
Unified Communications
Setting Up Conference Calls
See the Presence of Your Colleagues
Receive Voice Mail via Email
Receive Faxes via Email as PDF
Integrated Fax Server
Integrate Offices with 3CX Bridge
Advanced Forwarding Rules
View Presence of Bridged PBXs
Call Center / Contact Center
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CXPhone API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting
Mobility
Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Users can Configure their Own Extension
Provisioning by Email
Manage 3CXPhone from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
IP Phone Management
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Application Integration
Microsoft Outlook
Office 365 (address book only)
TAPI
Office 365
Salesforce
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
SugarCRM
Google Contacts
Exact
Zendesk
Freshdesk
act!
Datev
Web Conferencing
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 10 25

 

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