Here you will find information about Business Technology Centre's billing policies and processes.

Click on each heading to view more information.

Agreement invoices for recurring monthly charges will be issued on the first day of each month.

Invoices for products and services purchased during the month will be issued within 24 hours of the product or service being delivered.

Invoices are emailed to your nominated billing email address and can also be emailed to a secondary email address of your choice.

Billing issues

You can email

Please please provide the details of your billing issues.

Once received we will respond to your billing issue within 48 hours.

It is important that you pay any amount that is not in dispute.

We are required, under Australian Law, to send you notices if your invoice is not paid by the due date.

Note: These notices are generated  automatically by our billing system.

Our billing system is updated by 5:00 PM each day.

If you have paid your invoice please disregard that notice.

Each invoice has an invoice date and a due date.

Invoice date: This is the date that the invoice is issued.

Due date: This is the date that the we must receive payment for the invoice. You must consider the delays from the date you send your payment to the day we receive the payment, and allow for these delays.

There are a number of ways to pay your bill.

Pay online with your Visa or Master card

Bank deposit - Our account details are set out on the invoice.

Credit Card Authority - We will debit your credit card on the invoice date.

The customer portal give you access to view you invoices as well as submit, update and review your support requests.

If you have forgotten your password, please use the link on the customer portal login screen to request your password.

We do not want to suspend your services or account.

We will only suspend your account if we have not had a response form you about your outstanding invoice/s

What happens if your service or account is suspended?

  1. We will notify you via email to the contact email address we have on your account.
  2. Your service will be suspended.
  3. Once we receive full payment of all outstanding invoices we will reinstate the services. Please note there will be a $82.50 fee per service that is reinstated. Example. If we suspend your internet service and your telephone lines, you will be charged $82.50 to reinstate your internet service and $82.50 for each telephone service. You will receive an invoice for these fees within 24 hours of the services being reinstated.

Cancellation of services and account.

If we do not receive full payment within 30 days of your services being suspended, we will terminate the services and place your account on credit hold.

To have your services re connected, you will need to agree to the following conditions:

  1. Pay a connection fee each service that needs you require connected.
  2. Provide a credit card for all fees and charges to be to charged to on the invoice date.
  3. Pay all invoices by the due date.

Please aware that if we cancel your telephone services, you may lose your telephone number and we may not be able to issue the same number to you.

We may charge you a late payment fee of $16.50 per invoice.

This will be invoiced separate to your monthly invoice and needs to be paid by the due date.