Help with your nbn equipment
Please follow these steps before reporting a fault regarding your nbn™ service.
Please be aware that there you will will be charged for any faults that are found to be caused by non nbn™ equipment.
Fee are as follows.
- Incorrect Callout fee $75.00 (ex GST)
- Labour to diagnose or rectify the fault $75.00 (ex GST) per half hour or there part of.
- All materials required to fix the fault.
Please note: we do not guarantee that we can fix the issues associated with nbn™ equipment.
1. Check your nbn equipment
2. Check your nbn gateway
Check your nbn™ gateway.
Make sure all of the lights are on.
If not restart your nbn™ gateway.
3. Check other devices
Check all other devices that are using the nbn™.
If they are working, then your nbn™ service is working fine and you may need to have you equipment looked at.