Receive Remote Assistance Support from BTC

Remote Assistance Support from BTC allows a BTC support professional in another location to view your computer screen and work on your computer over a secure connection.

By using Remote Assistance support from BTC,  you agree that during this session, the support professional may start the recording function. This will result in your communications being recorded and logged by the Remote Assistance session. You may request that a link to this recording be e-mailed to you after the session. If you do not agree to the possibility of recording, please do not accept the BTC agreement below.

YOU ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT, THE WEB SITE TERMS OF USE AND PRIVACY STATEMENT AND THE POLICIES PROVIDED ON THIS WEB SITE, ALL OF WHICH ARE INCORPORATED INTO AND FORM PART OF THIS AGREEMENT.

YOU ALSO REPRESENT THAT YOU HAVE READ AND UNDERSTAND ALL OF THE PROVISIONS OF THIS AGREEMENT. IN THE EVENT OF A CONFLICT BETWEEN THIS AGREEMENT AND YOUR CURRENT SERVICES AGREEMENT WITH MICROSOFT (IF ANY), THE TERMS AND CONDITIONS OF YOUR CURRENT SERVICES AGREEMENT WITH MICROSOFT CONTROLS. YOU MUST ACCEPT THIS AGREEMENT BEFORE YOU CAN PURCHASE OR USE MICROSOFT SERVICES FROM THIS WEB SITE.

This Agreement for BTC Support Services (the “agreement”)is entered into by and between the entity ordering the services (“you”, “your” or “customer”) and the BTC Support Professional,(“we,” “us,” or “our”).  “Affiliate” means any legal entity that you or we own, which owns you or us, or which is under common ownership with you or us.  “Ownership” means more than 50% ownership.

 

Terms and Conditions
 

1. SERVICES.

Support services are provided under a support agreement (Managed Services Agreement).

Any support provided outside the terms of your support agreement or if you do not have a support agreement, will be charged at fee for Service rates, These can be found at https://businesstc.com/ffs .

Our ability to deliver the services depends upon your full and timely cooperation, as well as the accuracy and completeness of any information you provide.


By selecting the ‘I accept’ option of Remote Assistance support from BTC, you agree that during this session, the support professional may capture screen shots for quality and/or training purposes.

If you do not choose to accept screen shots being captured, please select the ‘I do not accept’ option and request other quality support options such as phone or chat support.

Once you accept screen shots being captured, please close all windows or documents that may contain personal information.


Note: LABTECH and ScreenConnect is a 3rd party remote assistance product that is currently used to provide remote support to BTC customers. BTC support uses  LABTECH and ScreenConnect as the primary Remote Desktop Assistance tool to troubleshoot and resolve customer issues.

With LABTECH and ScreenConnect, BTC support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.

 

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