Basic telephone service

  • Business Basic
  • $54.54
    per month
  • Local - Included in Monthly charge
  • National - $ 0.13
  • Calls to 019 numbers - Included in Monthly charge
  • Calls to 13 / 1300 / Security numbers - $ 0.38 per call
  • Calls to 1194 & 1196 (Time & Weather) - $0.38 per call
  • 1223 Directory Assistance – $1.50 per call
  • 1225 Directory Assistance – $3.50 per call
  • Australian Mobiles – $0.25 /minute ( first minute then charged in 30 second increments)
  • Business Everyday
  • $72.72
    per month
  • Local and National Calls - Included in Monthly charge
  • Calls to 019 numbers - Included in Monthly charge
  • Calls to 13 / 1300 / Security numbers - $ 0.38 per call
  • Calls to 1194 & 1196 (Time & Weather) - $0.38 per call
  • 1223 Directory Assistance – $1.50 per call
  • 1225 Directory Assistance – $3.50 per call
  • Australian Mobiles – $0.25 /minute ( first minute then charged in 30 second increments)

When you aply for a BTC Voice Line Services (PSTN) ,you can add optional extras at an additional charge. $5.45per month

MessageBank Virtual - $5.45 per month

A personal answering service that doesn’t require a phone line. You can divert your calls to the virtual mailbox number and give the number to callers so they can leave you messages directly.

MessageBank Away - $14.54 per month

Connection fee - $40.00

Leave customers an information message on this greeting-only service when you’re closed for holidays, moving or renovating.

Line Hunt - $4.53 per month per line

Connection fee - $42.00

Group add/change (each time) - $42.00

If your main number is busy, Line Hunt automatically connects your calls to the next available line.

Abbreviated Dialling

Charge per month, for the first 1 to 60 numbers - $2.72 per month per line

This feature saves you the time and trouble of dialling frequently called numbers. It’s also a convenient way for trusted staff members to make calls normally blocked by your Call Control.

Smart ring - $4.00 per month

Assign different ring tones to different groups of callers – so you can tailor your greeting when you answer.

Multiple Number - $5.45 per month

Get a second office number without the cost of a second line. Then add a distinct ringtone so you can identify and handle your calls appropriately.

Duet Phone & Fax Multiple Number - $5.45 per month

Set up a separate fax line on your existing phone service. You’ll gain a dedicated line for incoming and outgoing faxes with its own distinct number – but without the costs of installing a second phone line.

Things you need to know

MessageBank retrieval is free from most BTC fixed phones Australia wide. Retrieval charges apply from mobiles and payphone.

In-place telephone line connection $59

  • In-place telephone line connection - A working telephone socket exists from a previous connection and a technician is not required to visit the premises.

In-place telephone line connection with technician visit $125

  • In-place telephone line connection with technician visit - A previous telephone service existed at your business premises and a technician is required to visit your business property / premises to reconnect existing suitable cabling at the Main Distribution Frame (MDF) or first socket where no Main Distribution Frame exists.

New telephone line connection3 $299

  • New telephone line connection - a telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a dial tone).
  • New telephone line connection - Telephone line connection with a technician visit with cabling work - a previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to install and/or work on the cabling up to the main distribution frame or first socket where no main distribution frame exists.

Please note that any non-standard installations may also be subject to Fee For Service Charges (FFS). FFS will be charged when your premises has an MDF and work to complete installation to the first socket is authorised, or when installation of additional sockets has been specifically requested.

INFORMATION ABOUT THE SERVICE

Your plan sets out the pricing that applies when you make and receive calls on your Basic Telephone Service.

Availability

You can choose Business Casual plan if you have a Basic Telephone Service, are a business customer, are billed directly by us for access and local calls, and pre-select us for long distance, international calls and calls to mobiles.

Under the Business Casual plan you must pre-select us for long distance, international calls and calls to mobiles.

Minimum Term

There is no fixed or minimum term that applies to your Business Casual plan.
You are required to give us 1 full calendar month's notice before cancelling the service.
You will continue to be billed for the monthly fee and any call charges for the next calendar month.

INFORMATION ABOUT PRICING

Minimum Monthly Charge: $36.36 (ex GST)

No call charges are included in the Minimum Monthly Charge.

You pay an additional amount for the calls you make each month.

No calling features (such as MessageBank® or Line Hunt) are included in the Minimum Monthly Charge.
You can take up calling features with your Basic Telephone Service at anytime.
You may incur an additional monthly fee and/or call charges if you take up any calling features.

Call rates in Australia

These are the call charges on your Business Casual plan:

Call type Charge
Local calls and calls to 019 numbers 13¢ per call

Calls to 13, 1300 and 1345 numbers 38¢ per call

National (STD) calls 13¢ per call

Calls to standard Australian mobiles 25¢ call connection fee plus 25¢ per minute charged in 30 second blocks.

Basic telephone service connection charges

The following connection charges apply to connect your
Basic Telephone Service:

a) Standard Connection
A connection charge applies to connect your Basic Telephone Service.

Telephone line without a technician visit $59

Telephone line with a technician visit $125

New telephone line connection/telephone line connection with a technician visit and cabling work $299

A temporary connection charge will apply if your service is connected for 3 months or less.

b) Temporary Connection Charge If your service is connected for 3 months or less, the connection charge is as above plus an additional $100.
The additional $100 is charged when your service is cancelled.

Separate charges apply for each additional connection point at the same property and for more complex connections.

Other charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

OTHER INFORMATION

Connection timeframes

Once we’ve accepted your application we’ll try to connect your Basic Telephone Service on the date you ask for but this might not always be possible.

If there has been a previous working phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between then we aim to connect the service within 2 working days of your request.
If this is not possible then we aim to connect your service within 5 to 15 working days, depending on your location.

Manage your service online
View your bills online 24 hours a day, 7 days a week.
Go to Customer Portal Login.

Billing
The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period.
When you first start a plan or change your plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.

Transferring to the National Broadband Network (NBN)

If the NBN comes to your area and you wish to transfer to the NBN with BTC, we’ll take responsibility for managing your transfer to this new network.
To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation
requirements.
We’ll work with you to make this as simple as possible.
If you don’t want to transfer to the NBN, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the NBN.
At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We’re here to help

If you have questions about your bill email accounts@businesstc.com.au, technical support support@businesstc.com.au
or  please call us on 07 4759 5000

Complaints or disputes.
If you need to make a complaint you will need to email you complain to accounts@businesstc.com.au.
We only accept complaints in writing to ensure we get a clear understanding of your complaint.

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman
by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

 

All prices are ex GST.

 

INFORMATION ABOUT THE SERVICE

Your plan sets out the pricing that applies when you make and receive calls on your Basic Telephone Service.

Availability

You can choose Business  Basic if you have a Basic Telephone Service, are a business customer, are billed directly by us for access and local calls, and pre-select us for long distance, international calls and calls to mobiles.

Under the Business basic plan you must pre-select us for long distance, international calls and calls to mobiles.

Minimum Term

There is no fixed or minimum term that applies to your Business Basic plan.
You are required to give us 1 full calendar month's notice before cancelling the service.
You will continue to be billed for the monthly fee and any call charges for the next calendar month.

INFORMATION ABOUT PRICING

Minimum Monthly Charge: $54.54 (ex GST)

No call charges are included in the Minimum Monthly Charge.

You pay an additional amount for the calls you make each month.

No calling features (such as MessageBank® or Line Hunt) are included in the Minimum Monthly Charge.
You can take up calling features with your Basic Telephone Service at anytime.
You may incur an additional monthly fee and/or call charges if you take up any calling features.

Call rates in Australia

These are the call charges on your Business Casual plan:

Call type Charge
Local, National and calls to 019 numbers - included in monthly fee.

Calls to 13, 1300 and 1345 numbers 38¢ per call

Calls to standard Australian mobiles 25¢ call connection fee plus 25¢ per minute charged in 30 second blocks.

Basic telephone service connection charges

The following connection charges apply to connect your
Basic Telephone Service:

a) Standard Connection
A connection charge applies to connect your Basic Telephone Service.

Telephone line without a technician visit $59

Telephone line with a technician visit $125

New telephone line connection/telephone line connection with a technician visit and cabling work $299

A temporary connection charge will apply if your service is connected for 3 months or less.

b) Temporary Connection Charge If your service is connected for 3 months or less, the connection charge is as above plus an additional $100.
The additional $100 is charged when your service is cancelled.

Separate charges apply for each additional connection point at the same property and for more complex connections.

Other charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

OTHER INFORMATION

Connection timeframes

Once we’ve accepted your application we’ll try to connect your Basic Telephone Service on the date you ask for but this might not always be possible.

If there has been a previous working phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between then we aim to connect the service within 2 working days of your request.
If this is not possible then we aim to connect your service within 5 to 15 working days, depending on your location.

Manage your service online
View your bills online 24 hours a day, 7 days a week.
Go to Customer Portal Login.

Billing
The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period.
When you first start a plan or change your plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.

Transferring to the National Broadband Network (NBN)

If the NBN comes to your area and you wish to transfer to the NBN with BTC, we’ll take responsibility for managing your transfer to this new network.
To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation
requirements.
We’ll work with you to make this as simple as possible.
If you don’t want to transfer to the NBN, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the NBN.
At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We’re here to help

If you have questions about your bill email accounts@businesstc.com.au, technical support support@businesstc.com.au
or  please call us on 07 4759 5000

Complaints or disputes.
If you need to make a complaint you will need to email you complain to accounts@businesstc.com.au.
We only accept complaints in writing to ensure we get a clear understanding of your complaint.

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman
by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

 

All prices are ex GST.

 

INFORMATION ABOUT THE SERVICE

Your plan sets out the pricing that applies when you make and receive calls on your Basic Telephone Service.

Availability

You can choose Business Everyday if you have a Basic Telephone Service, are a business customer, are billed directly by us for access and local calls, and pre-select us for long distance, international calls and calls to mobiles.

Under the Business Everyday plan you must pre-select us for long distance, international calls and calls to mobiles.

Minimum Term

There is no fixed or minimum term that applies to your Business Everyday plan.
You are required to give us 1 full calendar month's notice before cancelling the service.
You will continue to be billed for the monthly fee and any call charges for the next calendar month.

INFORMATION ABOUT PRICING

Minimum Monthly Charge: $72.72 (ex GST)

No call charges are included in the Minimum Monthly Charge.

You pay an additional amount for the calls you make each month.

No calling features (such as MessageBank® or Line Hunt) are included in the Minimum Monthly Charge.
You can take up calling features with your Basic Telephone Service at anytime.
You may incur an additional monthly fee and/or call charges if you take up any calling features.

Call rates in Australia

These are the call charges on your Business Everyday plan:

Call type Charge
Local, National and calls to 019 numbers - included in the monthly fee

Calls to 13, 1300 and 1345 numbers 38¢ per call

Calls to standard Australian mobiles 25¢ call connection fee plus 25¢ per minute charged in 30 second blocks.

Basic telephone service connection charges

The following connection charges apply to connect your
Basic Telephone Service:

a) Standard Connection
A connection charge applies to connect your Basic Telephone Service.

Telephone line without a technician visit $59

Telephone line with a technician visit $125

New telephone line connection/telephone line connection with a technician visit and cabling work $299

A temporary connection charge will apply if your service is connected for 3 months or less.

b) Temporary Connection Charge If your service is connected for 3 months or less, the connection charge is as above plus an additional $100.
The additional $100 is charged when your service is cancelled.

Separate charges apply for each additional connection point at the same property and for more complex connections.

Other charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

OTHER INFORMATION

Connection timeframes

Once we’ve accepted your application we’ll try to connect your Basic Telephone Service on the date you ask for but this might not always be possible.

If there has been a previous working phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between then we aim to connect the service within 2 working days of your request.
If this is not possible then we aim to connect your service within 5 to 15 working days, depending on your location.

Manage your service online
View your bills online 24 hours a day, 7 days a week.
Go to Customer Portal Login.

Billing
The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period.
When you first start a plan or change your plan part way through a billing period, your first bill will include your minimum monthly charge in advance.
It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.

Transferring to the National Broadband Network (NBN)

If the NBN comes to your area and you wish to transfer to the NBN with BTC, we’ll take responsibility for managing your transfer to this new network.
To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation
requirements.
We’ll work with you to make this as simple as possible.
If you don’t want to transfer to the NBN, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the NBN.
At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We’re here to help

If you have questions about your bill email accounts@businesstc.com.au, technical support support@businesstc.com.au
or  please call us on 07 4759 5000

Complaints or disputes.
If you need to make a complaint you will need to email you complain to accounts@businesstc.com.au.
We only accept complaints in writing to ensure we get a clear understanding of your complaint.

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman
by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

 

All prices are ex GST.

 

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