nbn™ Service Eligibility
In order to place a nbn™ Service order with Business Technology Centre, the site must be eligible for nbn™ service.
In addition to the site being eligible for nbn™, Business Technology Centre must also deliver service to that customer servicing area (CSA) with associated access technologies. Business Technology Centre supplies nbn™ services in many nbn™ CSAs with different access technologies, but not all, meaning that a customer who qualifies for nbn™ with other service providers may not necessarily be eligible with Business Technology Centre.
Business Technology Centre performs regular analysis on the nbn™ Co Rollout plan to determine when and where capacity should be added.
Advice will be given where Business Technology Centre cannot supply service.
nbn™ Service Pre-Requisites
In order to deliver an nbn™ Service, depending on the access technologies, nbn™ and its subcontractors may need to perform an installation to the building, which may include one or more of the following:
- Installing equipment or receivers on the roof
- Digging up gardens
- Drilling through walls
- Installing network terminating devices into the building
nbn™ and its sub-contractors endeavour to take all care as reasonably possible to avoid damage and restore gardens to their original appearance after completing works.
The subscriber”You” applying for nbn™ must have the right to install utilities and make modifications at the premises. If the subscriber does not have such rights, for example, if they do not own the dwelling/building, or if their tenancy is subject to rental/lease agreement or body corporate, then the subscriber must seek permission from the owner and/or body corporate.
The National Broadband Network (nbn™) is designed to give all Australians the opportunity to access fast and reliable internet services with different technologies.
For Fibre to the Premises(FTTP)/Wireless/Hybrid Fibre Coaxial(HFC). The subscriber must also consider the room where the network terminating device (NTD) and other equipment will be installed, which must also have a nearby working electrical point. The NTD cannot be installed in a wet area, such as a bathroom or laundry.
The subscriber must consider the suitability of the room where they will install the NTD, as it cannot be re-located. Ideally this room should be in the same location where the customer intends to store their modem/router, and where they would ordinarily use fixed-communications (such as a home office / study).
nbn™ may consult with directly with the subscriber about the suitability of their premises, and the preferred install-room prior to their appointment.
For Fibre to the Node (FTTN) and Fibre to the Building (FTTB), nbn™ Services will be delivered to your subscriber via copper network as last mile access.
Neither Business Technology Centre, nbn™ nor its sub-contractors are required to install power outlets, or run Ethernet or phone extensions in the premises as part of the nbn™ service installation. If this work is required, we can organise this and you will be responsible to pay for any labour and materials.
Business Technology Centre does not provide PSTN voice service over Uni-V ports, battery backup units or Priority Assistance service as part of its standard nbn™ offering for new installations.
The following nbn™ issued collateral may be distributed to customers prior to site visits and to assist the customer in understanding the works that may be carried out, you can find these documents by clicking on the following links:
Fibre to the Node (FTTN) and Fibre to the Basement (FFTB)
With the launch of new technologies comes additional considerations that you should be aware of before proceeding with an order.
Copper pair information on order form
For FTTN/FTTB the order with nbn™ requires us to provide the existing Full National Number (FNN or ULL ID) at the address so that they can identify the copper pair to be used for the nbn™ connection. Please ensure it is correct as orders will be rejected if the wrong FNN/ULL ID is provided. If there is no existing FNN/ULL ID at the premises, you do not need to provide this information on the order.
It is important that you have a compatible modem to be able to use their FTTN/B service. Business Technology Centre sells a modem that is compatible and we recommend that you order this.
A central splitter may be required to be installed in 2 scenarios:
1) Where the customer is planning to continue to use their PSTN line ‘voice continuity’ (Business Technology Centre does not support this)
2) Where multiple phone sockets are installed in a home. The architecture of the internal wiring can still introduce noise even if there is no active exchange voice service. A central splitter isolates the internal wiring and removes the potential for line quality issues.
In scenario 2, a central splitter may not be required, however this is usually not known until after a service is installed and you report a fault with the service. We can make no guarantees about whether or not existing wiring is going to impact on service quality.
We would recommend that a central splitter is installed at the time of initial service provisioning, since adding a central splitter later is more expensive.
Central Splitter information
There are specific responsibilities that relate to the purchase and ownership transfer of a central splitter: Business Technology Centre
Business Technology Centre limits any liability it may have for or in connection with any goods or services provided in the course of nbn™ Co’s installation of a Central Splitter at the relevant End User’s premises, to using its best endeavours to:
(a) in the case of services, procuring nbn™ Co to supply the services again; and
(b) in the case of goods, to (at Business Technology Centres’ election) procuring nbn™ to replace the goods, supply equivalent goods or repair the goods within 2 years from the date of nbn™ Co’s installation of a Central Splitter.
By ordering a central splitter, you acknowledge that:
(a) nbn™ requires the transfer of title and risk of the Central Splitter to the End User immediately upon completing the installation, to avoid interference with churn, or other issues with moving and removing the Central Splitter; and
(b) title and risk in any Central Splitter supplied by nbn™ Co will pass from nbn™ Co to Business Technology Centre immediately upon completion of the Professional Splitter Installation. Business Technology Centre will use reasonable endeavours to transfer title in the Central Splitter to you.
After Business Technology Centre transfers title in the Central Splitter to you, you must not:
(a) remove a Central Splitter that is installed on the NBN Co Network; or
(b) prevent, or impose conditions on, the use of any Central Splitter, after it ceases to be used in relation to a product of you.
The central splitter does not require a power supply. It will be installed in front of the first telecommunication socket and the nbn™ FTTB/N VDSL modem can only be connected to the designated wall/outlet.
Service cutover and customer consent
Due to the copper pair being used to provide the nbn™ service, any existing services on the copper line will be disconnected when the nbn™ service is activated.
You must provide all consents necessary for nbn™ and our network provider to access the premises where necessary to be connected to or supplied with an nbn™ service.
You must provide consent to disconnect the ULLS and deliver, install and connect the service for that premises.
You need to be aware, prior to the time of the appointment, that installation and activation of a FTTB/N service will result in permanent disconnection of:
- Non- Voiceband Service i.e. ADSL or Telstra Special Services
- Voiceband Service i.e. PSTN Service
- Other services on phone lines such as: medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS.
Your will need to check with their device/service manufacturers or providers to see if the device is nbn™ compatible.
The Business Technology Centre provisioning team will endeavor to work with you to manage service cutover and minimise the downtime of phone and internet services, however, the process depends on the service delivery level and responsiveness of multiple parties, including our up-stream carriers, losing RSPs and end users. Business Technology Centre cannot guarantee the minimum or maximum downtime and are not liable to any commercial or personal losses due to the downtime.
Here are some of the scenarios for service cutover for your reference:
1. You have a Telephone service (PSTN) with another service provider, with no ADSL Broadband on the line.
You can port the PSTN number to a VoIP service to ensure the number is transferred, please note this is not guaranteed, number porting could fail for multiple reasons. Whilst you can request that the porting day and nbn™ service activation date are on the same day, we cannot guarantee that orders will complete on the dates requested, therefore, you should need to be aware that your phone service may be down for a couple of days or more.
2. Telephone line service (PSTN) with another provider with ADSL Broadband codes on the line
Where you have a DSL service attached to your PSTN line, you should expect that there is likely to be some downtime between the disconnection of your DSL service and the activation of your nbn™.
The main consideration here is that you might want to keep your PSTN number which is only possible by porting it to a VoIP service, but be mindful that as soon as this port takes place, the DSL codes will be dropped from the line and you will no longer have a ADSL service. Therefore, we will work with you to time the port of the PSTN number as closely as possible to the nbn™ activation date.
3. Naked DSL service (Optus ULL)
You should not cancel your naked ADSL service until their nbn™ service is active.
You should be aware that the nbn™ currently has no process in place to allow for FTTN/B services to be churned from one provider to the other.
We are currently lobbying to ensure that a process is put in place to allow end users to easily move from one provider to another as currently this process is difficult and will result in downtime for the end user.
In the event that you have an nbn™ service with another provider, you will need to ask your current provider to cancel their service, this in turn will send a request to nbn™ to change the status of the copper pair to ‘available’ for a new connection, otherwise the status in nbn™ database will be ‘used’ meaning that any new order for nbn™ at that address with that copper pair will be rejected. nbn™ Co have advised that it takes around 48-72 hours to get the status changed to ‘available’ once the cancellation request is received from the RSP. So, if our provisioning team advise you that the copper pair is not available, you need to seek formal confirmation from your current provider that the cancellation request has been submitted so that the copper status can be updated. You can request a new nbn™ service with a brand new copper pair, however, a subsequent installation fee introduced by nbn™Co will apply.
|Access Technology||NBN Tier 1||NBN Tier 2||NBN Tier 5|
|Fixed Wireless||12/1Mbps||25/5Mbps||Not available|
*Where the bandwidth profile is expressed as a range, the range shows the maximum port speed provided by nbn™. The maximum can fall anywhere in the range for the relevant bandwidth profile, they are not minimum-maximum speed ranges.
** For a period of 18 months from the time a distribution area is activated (known as the ‘co-existing period’) FTTN services are only guaranteed by nbn™ to have a minimum port speed of 12Mbps download and 1 Mbps upload. Thereafter the minimum guaranteed port speed provided by nbn™ will be 25 Mbps download and 5 Mbps upload.
What this means is that if a fault is lodged on a Tier 2 service because the speed is below 25/5Mbps, nbn™ will only investigate if the speed is below 12/1Mbps. Between 12/1Mbps – 25/5Mbps this will be considered acceptable by nbn™ for 18 months until the end of the co-existing period.
The nbn™ speed of a service is subject to the technology available at a premises. Where speeds are shown, this is the maximum port speed provided by nbn™.
For an FTTN/B service the maximum speed can fall anywhere in the range for the relevant bandwidth profile, it is not a minimum-maximum speed range. The bandwidth profile for FTTN/B at tier 5 speeds can be anywhere from 25-100Mbps/5-40Mbps.
For a period of 18 months from the time a distribution area is activated, FTTN services are only guaranteed by nbn™ to have a minimum port speed of 12Mbps download and 1 Mbps upload. Thereafter the minimum guaranteed port speed provided by nbn™ will be 25 Mbps download and 5 Mbps upload.
The actual speed you will get could vary due to a number of factors, including but not limited to:
- their distance from the node,
- the quality of the copper network,
- equipment used at the premises,
- the nature, quality and length of the connection to, and signal reception (including any interference within building cabling or prevailing radio conditions) at or affecting the relevant premises,
- the number of simultaneous end users using the network,
- the source and type of content being downloaded by the end-user.
Business Technology Centre cannot guarantee that you will receive the denoted maximum port speed at their premises.