Our support options

For issues that are not critical. The response time is 8 working hours from the time we receive notification.


For issues that are not critical such as system failures and loss of service. The response time is 2 working hours from the time we receive notification.


For add, moves and changes we need as much notice as possible. We will try and respond to your request within 2 working days.


 

For issues that are not critical. The response time is 24 working hours from the time we receive notification.


For issues that are not critical such as system failures and loss of service. The response time is 12 working hours from the time we receive notification.


For add, moves and changes we need as much notice as possible. We will try and respond to your request within 5 working days.


  • Support is provided to you at your request. Support is provided to assist you to fix or try and find a fix or work around for your issue. We may not be able to fix your issue.
  • Support agreements provide support to you for a monthly fee. We may be able to tailor a support agreement for your specific needs.
  • Fee for service rates apply for ALL support unless you have a current support agreement to cover the support required.
  • Response is a response to your support request. The time starts from the time we receive your support requests. This is to be emailed to support@businesstc.com.au. You can also use the support request from below or call us on 07 4759 5000.
  • Resolution can take time depending on the nature of the issue effecting your services. While we do not guarantee a resolution time frame, we work to resolve your issues as efficiently as possible.
  • No Fault found – There will be a charge for any issues we attend to where we find no fault in our equipment or services. Normal fee for service rates will apply.

Help us help you: When you report an issue to us give us as much information as possible. This will help us determine the cause of the issue and hopefully a quicker resolution to your issues.

 

Please note:

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