Support

We offer a number of levels of support.

Some support is charged at fee for service rates while some support is included in your monthly support agreement (if you have one).

If you do not have a current support agreement ALL support is chargeable at fee for service rates.

 

Fee for service rates

Business Hours - 8:30 am to 5:00 pm – Mon – Fri, excl. Public Holidays

Visit Fee

  • For locations within a 100 kilometres radius from Townsville. - $82.50 inclusive of GST.
  • For all other locations - $82.50 inclusive of GST. per 30 minutes (or there part of) travel.

Labour

  • Onsite - $82.50 inclusive of GST. per 30 minutes (or there part of)
  • Remote - $82.50 inclusive of GST. per 30 minutes (or there part of)

Minimum Charge = $165 inclusive of GST.


For all after hours support a minimum fee applies (visit fee plus 2 hours labour)

Visit Fee

  • For locations within a 100 kilometres radius from Townsville. - $121 inclusive of GST.
  • For all other locations - $121 inclusive of GST. per30 minutes (or there part of) travel.

Labour

  • Onsite - $121 inclusive of GST.  per 30 minutes (or there part of)
  • Remote - $121 inclusive of GST.  per 30 minutes (or there part of)

Minimum Charge = $605 inclusive of GST.


Additional fees and charges

Where travel outside 100 kms from the Townsville CBD is required, our staff will need an overnight stay if the total time including travel and labour is greater than 8 hours in any one work day.

You will also be charged for any travel expenses such as Airfares, Ferry, Bus and Taxi fares.

For any work requiring an overnight stay you will be charged Accommodation and meals.

There will be an additional 20% administration fee for all additional fees and expenses.

Labour charges do not include parts/equipment supplied.

Support request

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