Accessing information about your account
Privacy matters to us and we know it matters to you. We’re committed to protecting your privacy, keeping your personal information safe and ensuring the security of your data.
To help you manage your account and services, we’ve established processes which give account holders the option to authorise others to act on, or access account information.
Adding someone to act as an authority on an account
The person in whose name the account is held is known as the ‘Legal Lessee’ or ‘account holder’. Legally, this person is financially responsible for the account. There can only be one account holder for each account.
However, the account holder can authorise other people to access the account and give them authority to act on that account at various levels. The selected level of authority determines their access and the actions they can and can’t take in relation to that account.
As an account holder, you may want a family member, friend or associate to act on your behalf and, for example:
- Provide a spouse with access to your account
- Give your child authority as an asset user of their mobile service only, or
- Add a power of attorney to manage an account on your behalf.
Note, the account holder retains full responsibility for the account, and is responsible for the actions of the authority.
If you’re an account holder and you want to add an authority to your account, please email us at firstname.lastname@example.org nominating the details of the person you would authorised to access yoru account information.
- Must be 18 years or older
- Has full authority over your account including authority to set up new services and products on your account, change account details, cancel services and access your bills
- Isn’t financially liable for the costs and debts incurred on your account, unless there is some other legal, contractual, or family relationship which states otherwise
Verification of a person acting as an authority
To add an authority to your account, you’ll need to provide us with their full name and date of birth.
It’s important that you ensure these details are correct, as in future, when we need to use them to verify your authority’s identity and allow them access to your account, the information given must be a match.
If we’re unable to verify the full name and date of birth given to us by an authority on your account, they’ll be unable to take action on that account until the account holder updates the relevant information.