NBN Agreement - Home



Commanding Communications PTY LTD | ACN 121 786 641 | ABN 29 121 786 641
PO Box 4252 KIRWAN QLD 4817 | | P: 07 4759 5000 | f: 07 4759 5050

nbn™  application for home.

Your details
Protecting the privacy of your personal information is important to us.
Check out our
privacy statement to learn more about how we collect your information, what we use it for, and who we share it with.
First name:    
Last name:    

Date of birth: 

Drivers Licence Number:   

State: Expiry date:  

Your contact Details

nbn™ Home Plans
Please choose your plan: 


Your telephone number

Do you want to switch your your current telephone line to Business Technology Centre or do you require a new number? 

What is your current telephone number?   

If you would like to switch your current line to Business Technology Centre, we will need to send you another form.


  • An nbn™ contractor will need to visit your business premises to install the nbn™ Network Termination Device (NTD).
  • Please make sure a person over 18 years of age is available on the day of installation.
    • This person will need to be able to authorise any work that needs to be done on the day.
  • We will send you the equipment (pre provisioned) and you can plug the equipment in.
  • If you need additional support, we can come to site and configure everything for you.
    • Fee for services will apply. $75 visit fee & $75 per half hour for labour. (ex GST)

We can provide the following services at fee for service rates:

  • Install the Gateway
  • Install the handsets
  • IT Support – Configure your computer network and devices (smartphones, printers etc.)
  • Data cabling


Technician Appointment

Your nbn™ service will require an installation appointment.

Installations typically occur within 20 business days from order submission.

We’ll endeavour to secure a time and date that’s convenient for you.

Onsite contact
Please provide the details of the person ( must be over the age of 18 years) who will be onsite for the nbn™ installation.

We will also need to know if there is any special information about your premises.

First name:    
Last name:    
Contact number:    
Site information:    

Located here™-for-home/

Failover for BTC VoIP Phone:

What number do you want your calls to go to if the power goes out or the nbn™ Internet is interrupted.


 Changing the NBN technology
There are a number of ways you can be connected to the nbn™.

  • FTTP (fibre to the premises)
    • nbn™ have run fibre to your premises,
  • FTTN (fibre to the node)
    • nbn™ has connected fibre to the street and uses the existing copper cable from the street to your premises.
  • FTTB (fibre to the basement)
    • nbn™ has connected fibre to the basement of a building and uses the existing copper cable infrastructure
      in the building.
  • NBN Fixed Wireless 
    • nbn™ will connect a wireless device on your premises and this will connect to a NBN wireless tower.

IF your premises is connected to the nbn™ via FTTN or FTTB, you can apply to have the technology changed to
Fibre to the Premises. (FTTP).

Please refer to these links for more information about changing technology.

Technology choice program

Technology Choice Policy

Why would customer want to connect to the NBN with FTTP instead of FTTN.

FTTP – Speeds of up to 100/40 delivered over a fibre network to the premises.

FTTN – Speeds of up to 100/40 delivered over a fibre network to the node and then into the premises on the
EXISTING copper network.

The speed will be dependent on the quality of the copper lines to the building and then to the individual customer’s premises.

Customer can connect now to the NBN and if the decision is made to move the site to FTTP, the services can be switched
once the work is completed.

Please note FTTN has the ability to be faster than ADSL 2 and ADSL 1 Broadband services.

These charges may apply when ordering nbn™ services.

nbn™ New Development charge.

A New Development Charge will apply to the first connect order in a New Development Location. New Development
Location means an nbn™ Serviceable location which is identified by nbn™ as being within the site boundary of a new
development, for which nbn™ Co creates a new location ID; including new developments in brownfields areas.
This charge is passed through from nbn™ and is charged as a result of the Telecommunications Infrastructure in
New Developments Policy, issued by the Australian Government. It applies regardless of the technology type, plan or
contract term selected. You will be informed when the charge is applicable and will be required to agree to the
charge before the order will proceed, giving you an opportunity to inform your end user if you wish to pass the charge on.

  • One off charge – $300 Inc. GST

Other nbn™ charges

  • Incorrect Callout during initial installation – $82.50
  • Incorrect Callout post installation – $220.00
  • Installation of Central Splitter on a FTTB/N service during initial installation* – $186.00
  • Installation of Central Splitter on a FTTB/N service post installation* – $276.00
  • Late Cancellation (Site Visit Required) – $82.50
  • Missed Appointment – $82.50
  • Transition Reversal in the event a FTTB/N was unauthorised (disconnection of FTTB/N and
    reversal of any installation works undertaken as part of the original Transition Order) – $275.00
  • Voiceband Reinstatement/Transition Reversal – $275.00
  • Subsequent Installation (final price determined by nbn™ onsite) – $297 + Labour Rate ($82.50)+
    Materials over and above Initial Standard Installation
  • Installation for nonstandard installation (price determined by nbn™ onsite and assessed on case by case basis)
    – Labour Rate + Materials over and above initial standard installation

Central Splitter information (FTTN and FTTB Customers only)

* There are specific responsibilities that relate to the purchase and ownership transfer of a central splitter:

Business Technology Centre limits any liability it may have for or in connection with any goods or services provided
in the course of nbn™ Co’s installation of a Central Splitter at the relevant End User’s premises, to using its best endeavours to:

(a) in the case of services, procuring nbn™ Co to supply the services again; and

(b) in the case of goods, to (at Business Technology Centres’ election) procuring nbn™ to replace the goods, supply
equivalent goods or repair the goods within 2 years from the date of nbn™ Co’s installation of a Central Splitter.

By ordering a central splitter, you acknowledge that:

(a) nbn™ requires the transfer of title and risk of the Central Splitter to the End User immediately upon completing
the installation, to avoid interference with churn, or other issues with moving and removing the Central Splitter; and

(b) title and risk in any Central Splitter supplied by nbn™ Co will pass from nbn™ Co to Business Technology Centre
upon completion of the Professional Splitter Installation. Business Technology Centre will use reasonable endeavours to
transfer title in the Central Splitter to you.

You must not:

(a) remove a Central Splitter that is installed on the nbn™ Co Network; or

(b) prevent, or impose conditions on, the use of any Central Splitter, after it ceases to be used in relation to a product of you.



This page summarises some helpful things to know, if you have any questions please call us on 07 4759 5000.

  • Prices displayed on this page exclusive of GST.
  • Payment options include direct debit from a nominated savings, cheque or credit card account.
  • A New Development Charge of $300 inc. GST is applicable to all NBN services if so deemed by the NBN Co as a
    new development. During the provisioning process you will be informed by Business Technology Centre if your premises
    is deemed a new development and you can choose to proceed with your order.
  • Service is billed monthly in advance.
  • Service is not available in all areas.
  • Plan is subject to our Acceptable Use Policy (AUP).
  • 30 days’ notice is required for cancellation of services.
  • In most cases you are able to retain your current landline telephone number.
  • Connection times vary depending on the pre-provisioning steps that have already been carried out by
    NBN Co for your premises. Once the order has been submitted we will contact you to advise you of the installation date.
  • NBN Broadband service will be contracted for a 24 month term.
  • An pro-rata early termination fee applies if you cancel within your contract term.
  • You may change plans at any time during your contract.
  • There is no charge to upgrade or downgrade your plan.
  • Service connection time is between three and 14 working days. If you currently have an active service,
    in most cases you can continue to use it without service interruption.
  • Data usage is counted in gigabytes where 1 gigabyte (GB) = 1000 megabytes (MB).
  • Unused data is forfeited at the end of each billing month.
  • If you use your monthly data allowance your service speed will be shaped to 256Kbps once you exceed
    your allocated data limit.
Agreement details
  • I have read and accept the terms & conditions outlined in this Agreement.
  • I understand that my first invoice will include connection charges, pro-rata charges and the first following month in
    advance in order to align with my billing period.
  • My invoice date will be from the date that my first service is activated.
  • I understand that the services I have applied for are subject to early termination fees.
  • If the service is cancelled or transferred to another provider during the contract period then early termination fees will apply.
  • I am aware of the total minimum spend over the contract period.
  • I acknowledge and agree to Business Technology Centre’s privacy statement.
  • I am authorised to act on behalf of the company named in this agreement.
  • I hereby engage Business Technology Centre to provide all services as set out in this agreement.
  • I indemnify Business Technology Centre against and loss or damage if may suffer because of any information in this form
    or the above paperwork certification being incorrect.
  • I understand that as a service provider Commanding Communications PTY LTD T/as Business Technology Centre and as such does not
    have control of the
    nbn™ and the service quality or speed quality.
  • I understand and agree that I will indemnify Commanding Communications PTY LTD T/as Business Technology Centre against
    any loss of business
    or revenue associated with the
    nbn™ Connection and service.
  • I agree that if I request Commanding Communications PTY LTD T/as Business Technology Centre to perform work to rectify or
    diagnose issues with my equipment,
  • I agree to all labour costs associated with this work.
  • I agree that I will indemnify Commanding Communications PTY LTD against any loss of business or revenue associated with the
    nbn™ Connection and service.
  • I agree that I will indemnify Commanding Communications PTY LTD against any loss of business or revenue associated with the VoIP service.
  • I agree that I have read and understand the informacion abou this service which is located at
  • I have read and agree to the following terms and conditions –


I certify that the above information is true and correct and that I am authorised to make this application for credit.

I have read, understand and agree to the TERMS AND CONDITIONS OF TRADE located at of Commanding Communication PTY LTD T/A Business Technology Centre

which form part of, and are intended to be read in conjunction with this Credit Account Application and agree to be bound by

these conditions.



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Signature Certificate
Document name: NBN Agreement - Home
Unique Document ID: 303c088c572f90b150053de07b8e9af39dd0b5d5
Timestamp Audit
2016-05-05 15:59:59 AESTNBN Agreement - Home Uploaded by Josh Rushton - IP