businesstc.com

Inbound application


Commanding Communications PTY LTD | ACN 121 786 641 | ABN 29 121 786 641

PO Box 4252 KIRWAN QLD 4817 | sales@businesstc.com.au | P: 07 4759 5000 | f: 07 4759 5050


Service required:   


Customer Details: 

Company (as per ABN or ACN):    

ACN or ABN:   

Trading Name:   

Billing email address:   


Contact Details:

Contact name:   

Service address:   

Telephone number:   

Fax:   

Email address:   


Service details:

Service requested:  


New service answering point (the number you want your calls to go to) :   


Change request details:

 


Transfer your existing service from another carrier to BTC:

If you select this option we will also need you to complete the following form https://businesstc.com/paf/


Summary of fees and charges: 

1300 services

Monthly service fee: $27.50 

Activation and setup fee: $33.00

Change requests: $27.50  per change request

Contract term: 12 months

Call rates:

  • Local Calls (per minute) 9.68c 
  • National Calls (per minute) 14.52c
  • Mobile Calls from within Australia (per minute) 18.15c
  • If you receive incoming calls on a mobile number – All calls from within Australia (per minute) – 18.15c

all prices quoted are (inc. GST)


1800 services

Monthly service fee: $33.00 

Activation and setup fee: $33.00

Change requests: $27.50  per change request

Contract term: 12 months

Call rates:

  • Local Calls (per minute) 9.68c 
  • National Calls (per minute) 14.52c
  • Mobile Calls from within Australia (per minute) 18.15c
  • If you receive incoming calls on a mobile number – All calls from within Australia (per minute) – 18.15c

all prices quoted are (inc. GST)


Critical Information Summary – INBOUND 1300 and 1800

INFORMATION ABOUT THE SERVICE

Service Description

This service allows you an inbound telephone number starting with 1300 or 1800. The service allows you to offer your customers the convenience of low cost untimed calls from most fixed phones in Australia. The same number is used right across the country regardless of the caller’s location and you specify where the call is answered. This product is not required to be bundled with any other BTC product

Minimum term

12 months.

Early termination charge

If you cancel the service within the contract term, Early Termination Fees (EFT) will apply. The EFT is calculated at the monthly plan cost x the remaining months in the contract term.

Note:

If you receive incoming calls on a mobile number – All calls from within Australia will be charged at 16.5c per minute.

The offer excludes:

• Telephone line that inbound calls are directed to. Important conditions of the offer:

• Relevant installation fee will be on your first invoice

• All access fees are billed one month in advance – your first invoice will be pro-rated to include service commencement date and service up to one month in advance of the current month of billing

• All invoices will be emailed unless you.

• 30 days written notice (email, fax or letter) is required from you for disconnection

• A $15.00 (ex GST) late payment fee may apply if an invoice is not paid by the due date

• A 2.4% (ex GST) credit card surcharge applies for all credit card payments

• Call out fees may apply for customer faults where the fault is deemed to be a problem caused by the customer’s own equipment.

Paper Invoice Fee

We do not provide the option for paper invoices.

Payment processing fee

If you pay by credit card, a payment processing fee of 2.4% will apply.

Late payment fee

If you don’t pay your bill by its due date, we may charge you a late fee. For more information please see our terms and conditions of trade located at http://businesstc.com/terms/

Important information about your first bill

When you first start a plan or change your Plan part way through a billing period, your first bill will include your minimum monthly charge in advance. It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.

Manage your service online

We will provide you access to our Customer Portal to view your bills online 24 hours a day, 7 days a week.

For more information please visit businesstc.com

Support

Support is available during business hours – 8:30 am to 5:00 pm Monday to Friday (excluding public holidays). If you have a fault with your broadband service, please restart your modem prior to contacting us. Once you have restarted your modem, and your service is still not working, please contact us on 0747595000 or email support@businesstc.com.au Please note: if we find that the fault is with your equipment, fee for service rates will apply. Our fee for service rates can be found here. http://businesstc.com/ffs

Complaints.

All complaints are to send to accounts@businesstc.com.au. We will respond to your complaint within 7 working days. Further investigation If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058.

 

 

Authorisation

I am authorised to act on behalf of the company named in this application.

I hereby engage Business Technology Centre to connection of an 1300 inbound service as set out in this application.

I indemnify Business Technology Centre against and loss or damage if may suffer because of any information in this form or the above paperwork certification being incorrect.

As such, I agree that I will indemnify Commanding Communications PTY LTD T/as Business Technology Centre against any loss of business or revenue associated with the Connection and or service.

I have read and agree to the Number Porting terms & Conditions located at http://www.businesstc.com.au/numberporting-terms-conditions/

I have read and agree to the terms and conditions of trading with Business Technology Centre located at http://www.businesstc.com.au/trading/

I have read and agree to the terms, conditions and information regarding the service located at http://www.businesstc.com.au/cloud-apps-terms-conditions/ I certify that the above information is true and correct and that I am authorised to make this application for credit. I have read, understand and agree to the

TERMS AND CONDITIONS OF TRADE located at http://www.businesstc.com.au/trading/ of Commanding Communication PTY LTD T/A Business Technology Centre which form part of, and are intended to be read in conjunction with this Credit Account Application and agree to be bound by these conditions. I authorise the use of my personal information as detailed in the Privacy Act clause therein.

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Signature Certificate
Document name: Inbound application
Unique Document ID: 2c44ce7be52535879f927cf46a3ef9d0e47ebbab
Timestamp Audit
2016-12-22 11:51:32 AESTInbound application Uploaded by Josh Rushton - sales@businesstc.com.au IP 103.12.100.212