LabTech is a central management interface solution that combines remote technical support, physical and license inventory, customer and technician management and much more.
Business Technology Centre’s Customer Service Engineers use LabTech to gathers information and provides the engineers with the intelligence needed to make better, quicker and cost effective decisions to improve your technology.
As a client, you are able to enter a support ticket from your desktop, or email a request. A Help Desk technician will respond to your request and assess the need and begin the process of solving your issue.
Communication will continue on your support ticket through email until the issue is resolved.